Think empathy is the key to customer success? It's just the tip of the iceberg! Emotional intelligence (EQ) is the real game-changer, not just for your clients, but for YOU too.

We were lucky enough to chat with EQ champion Jenelle Friday, VP of Customer Success at Forecastable, about emotional intelligence (EQ) and its importance in customer success.

We discuss the four pillars of emotional intelligence: self-awareness, self-management, social awareness, and relationship management.

Janelle emphasizes the need for self-awareness as the foundation of emotional intelligence and the importance of understanding oneself and one's emotional triggers.

Emotional intelligence is essential to customer success and involves self-awareness, self-management, social awareness, and relationship management.

Key takeaways from this episode:

• Self-awareness is the foundation of emotional intelligence and involves understanding oneself, emotional triggers, and past experiences that shape behavior.

• Building authentic relationships in the workplace requires empathy, curiosity, and active listening.

• Difficult conversations can be navigated with emotional intelligence by understanding one's own fears and the motivations of the other person.
• Embracing change and being open to new perspectives are key aspects of emotional intelligence in customer success. Leaders need to prioritize emotional intelligence (EQ) in their interactions with team members and customers.

• A relationship-driven approach is more effective than a sales-focused approach in business.
• Training and development in EQ are essential for leaders and customer success teams.
• EQ is crucial in the evolving digital and automated world.
• EQ can lead to personal and professional transformation.

Connect with Jenelle on LinkedIn to learn more about this fascinating topic and transform your approach to customer success, work-life and beyond!