SPECIAL EPISODEEEEEEEEEEEEE INCOMING!! Austin, what's good? 🔥I know season 2 is a slow one, but I promise to make it up to you with this one! A special duo-releasing episode where we dive into the dynamic world of customer success in the digital age with one of my idols: Alex Turkovic. On this podcast, I share insights from my journey in customer success, where I’ve met idols, faced challenges, and celebrated victories. We'll explore topics like the importance of being unapologetically yourself, the impact of digital CS, and the strategies that have helped us reduce churn and increase revenue at Whale.And I did all this on the couch of the brilliant, incomparable, genius soul, also known as Alex Turkovic, host of the Digital CS Podcast and a seasoned expert in customer success & experience. Together, we discuss our experiences of the practicalities of implementing digital strategies. Alex brings his expertise from a diverse background, including music, corporate learning, and customer training, offering a unique perspective on the intersection of customer experience and digital tools.Whether you're a seasoned CSM or just starting in the field, this episode is your go-to resource for actionable advice, personal stories, and the latest trends in customer success. Tune in to learn how to leverage digital tools, build effective playbooks, and create genuine connections with your customers.Ooooh, you're going to love this one. Also, because Alex has that radio voice, do you know what I mean? And I throw in an F-bomb here & there, and I get to talk about @Kristi Falturusso, who is literally Mother!