🔥 Get ready for an electrifying episode! I’m Stino, your host, and today we have the incredible Diana De Jesus joining us. Diana is a titan in the world of customer success, the brilliant mind behind the Customer Success Project, &amp; founder of Strategic CS Labs, a Customer Success Growth Program. We’re diving deep into the journey of finding your voice as a Customer Success Manager. This is going to be epic! 🔥💥 Here’s what you can expect in this high-energy episode: 💥<ol><li>👩‍🏫 Diana’s Journey: Diana shares her inspiring story. Her mission now is to empower CSMs and CS leaders through strategic initiatives and workshops, providing invaluable insights.</li><li>🔍 The Power of Questions: Diana emphasizes the importance of asking questions and avoiding assumptions. Effective communication with your team and stakeholders is crucial for success, and Diana offers tips to master this skill.</li><li>🚀 Overcoming Voiceless CSM Syndrome: Diana introduces us to the concept of &quot;voiceless CSM syndrome&quot; and explains how to become a strategic, impactful CSM. It’s about learning to advocate for the customer’s voice within your organization.</li><li>🗣️ Amplifying Voices as Leaders: We explore the role of leaders in amplifying the voices of both customers and CSM teams. Diana shares how to empower your team to experiment, learn from failure, and grow.</li></ol>⚡️ Prepare to be inspired, educated, and energized! This episode is packed with actionable insights and powerful stories that will help you find and amplify your voice in the world of customer success. Don’t miss out—tune in and let’s ignite this energy! ⚡️🎧 Listen now and join the revolution in customer success! 🎧

<description>&lt;p&gt;&lt;b&gt;🔥 Get ready for an electrifying episode! I’m Stino, your host, and today we have the incredible Diana De Jesus joining us. Diana is a titan in the world of customer success, the brilliant mind behind the Customer Success Project, &amp;amp; founder of Strategic CS Labs, a Customer Success Growth Program. We’re diving deep into the journey of finding your voice as a Customer Success Manager. This is going to be epic! 🔥&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;💥 Here’s what you can expect in this high-energy episode: 💥&lt;/b&gt;&lt;/p&gt;&lt;ol&gt;&lt;li&gt;&lt;b&gt;👩‍🏫 Diana’s Journey&lt;/b&gt;: Diana shares her inspiring story. Her mission now is to empower CSMs and CS leaders through strategic initiatives and workshops, providing invaluable insights.&lt;/li&gt;&lt;li&gt;&lt;b&gt;🔍 The Power of Questions&lt;/b&gt;: Diana emphasizes the importance of asking questions and avoiding assumptions. Effective communication with your team and stakeholders is crucial for success, and Diana offers tips to master this skill.&lt;/li&gt;&lt;li&gt;&lt;b&gt;🚀 Overcoming Voiceless CSM Syndrome&lt;/b&gt;: Diana introduces us to the concept of &amp;quot;voiceless CSM syndrome&amp;quot; and explains how to become a strategic, impactful CSM. It’s about learning to advocate for the customer’s voice within your organization.&lt;/li&gt;&lt;li&gt;&lt;b&gt;🗣️ Amplifying Voices as Leaders&lt;/b&gt;: We explore the role of leaders in amplifying the voices of both customers and CSM teams. Diana shares how to empower your team to experiment, learn from failure, and grow.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;b&gt;⚡️ Prepare to be inspired, educated, and energized! This episode is packed with actionable insights and powerful stories that will help you find and amplify your voice in the world of customer success. Don’t miss out—tune in and let’s ignite this energy! ⚡️&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;🎧 Listen now and join the revolution in customer success! 🎧&lt;/b&gt;&lt;/p&gt;</description>

🔥 Get ready for an electrifying episode! I’m Stino, your host, and today we have the incredible Diana De Jesus joining us. Diana is a titan in the world of customer success, the brilliant mind behind the Customer Success Project, &amp; founder of Strategic CS Labs, a Customer Success Growth Program. We’re diving deep into the journey of finding your voice as a Customer Success Manager. This is going to be epic! 🔥💥 Here’s what you can expect in this high-energy episode: 💥👩‍🏫 Diana’s Journey: D...

Your First... time finding your Customer Success Voice

🎙️ Welcome to another electrifying episode of Your First...  🪄In this dynamic conversation, I sit down with the incredible Priscila Fletcher, a powerhouse growth coach, customer success leader, and revenue growth driver. Priscila takes us on a journey through her stellar career, starting from the gritty world of cold calling to making waves in New York&apos;s vibrant tech scene.We dive deep into the nitty-gritty of Performance Improvement Plans. Ever wondered when a PIP is necessary? How to prepare for those tough conversations? Or how to set impactful goals? We&apos;ve got you covered! Priscila shares invaluable advice on these topics, highlighting the importance of having managerial and HR support during the PIP process.But here’s the kicker – PIPs aren’t just about highlighting the negatives. They’re a tool for growth and improvement. Sometimes, they even lead to the realization that a different role or company might be a better fit for the employee.Priscila’s golden nuggets of wisdom include keeping goals simple and achievable, focusing on team collaboration, and ensuring that every objective is meaningful for the company’s success.For all the budding customer success managers out there, Priscila’s advice is pure gold: be a good listener, document everything, and always show up for your team.Tune in and get ready to be inspired by Priscila Fletcher&apos;s journey and insights. This episode is packed with energy, expertise, and the professional flair you’ve come to expect from Your First...  Let&apos;s dive in! 🎧✨

<description>&lt;p&gt;🎙️ Welcome to another electrifying episode of &lt;b&gt;Your First...&lt;/b&gt;  🪄&lt;/p&gt;&lt;p&gt;In this dynamic conversation, I sit down with the incredible Priscila Fletcher, a powerhouse growth coach, customer success leader, and revenue growth driver. Priscila takes us on a journey through her stellar career, starting from the gritty world of cold calling to making waves in New York&amp;apos;s vibrant tech scene.&lt;/p&gt;&lt;p&gt;We dive deep into the nitty-gritty of Performance Improvement Plans. Ever wondered when a PIP is necessary? How to prepare for those tough conversations? Or how to set impactful goals? We&amp;apos;ve got you covered! Priscila shares invaluable advice on these topics, highlighting the importance of having managerial and HR support during the PIP process.&lt;/p&gt;&lt;p&gt;But here’s the kicker – PIPs aren’t just about highlighting the negatives. They’re a tool for growth and improvement. Sometimes, they even lead to the realization that a different role or company might be a better fit for the employee.&lt;/p&gt;&lt;p&gt;Priscila’s golden nuggets of wisdom include keeping goals simple and achievable, focusing on team collaboration, and ensuring that every objective is meaningful for the company’s success.&lt;/p&gt;&lt;p&gt;For all the budding customer success managers out there, Priscila’s advice is pure gold: be a good listener, document everything, and always show up for your team.&lt;/p&gt;&lt;p&gt;Tune in and get ready to be inspired by Priscila Fletcher&amp;apos;s journey and insights. This episode is packed with energy, expertise, and the professional flair you’ve come to expect from &lt;b&gt;Your First...&lt;/b&gt; &lt;br/&gt;&lt;br/&gt;Let&amp;apos;s dive in! 🎧✨&lt;/p&gt;</description>

🎙️ Welcome to another electrifying episode of Your First...  🪄In this dynamic conversation, I sit down with the incredible Priscila Fletcher, a powerhouse growth coach, customer success leader, and revenue growth driver. Priscila takes us on a journey through her stellar career, starting from the gritty world of cold calling to making waves in New York's vibrant tech scene.We dive deep into the nitty-gritty of Performance Improvement Plans. Ever wondered when a PIP is necessary? How to p...

Your First...PIP

SPECIAL EPISODEEEEEEEEEEEEE INCOMING!! Austin, what&apos;s good? 🔥 I know season 2 is a slow one, but I promise to make it up to you with this one!  A special duo-releasing episode where we dive into the dynamic world of customer success in the digital age with one of my idols: Alex Turkovic. On this podcast, I share insights from my journey in customer success, where I’ve met idols, faced challenges, and celebrated victories. We&apos;ll explore topics like the importance of being unapologetically yourself, the impact of digital CS, and the strategies that have helped us reduce churn and increase revenue at Whale.And I did all this on the couch of the brilliant, incomparable, genius soul, also known as Alex Turkovic, host of the Digital CS Podcast and a seasoned expert in customer success &amp; experience.  Together, we discuss our experiences of the practicalities of implementing digital strategies. Alex brings his expertise from a diverse background, including music, corporate learning, and customer training, offering a unique perspective on the intersection of customer experience and digital tools.Whether you&apos;re a seasoned CSM or just starting in the field, this episode is your go-to resource for actionable advice, personal stories, and the latest trends in customer success. Tune in to learn how to leverage digital tools, build effective playbooks, and create genuine connections with your customers. Ooooh, you&apos;re going to love this one. Also, because Alex has that radio voice, do you know what I mean? And I throw in an F-bomb here &amp; there, and I get to talk about @Kristi Falturusso, who is literally Mother!

<description>&lt;p&gt;SPECIAL EPISODEEEEEEEEEEEEE INCOMING!! Austin, what&amp;apos;s good? 🔥&lt;br/&gt;&lt;br/&gt;I know season 2 is a slow one, but I promise to make it up to you with this one! &lt;br/&gt;&lt;br/&gt;A special duo-releasing episode where we dive into the dynamic world of customer success in the digital age with one of my idols: Alex Turkovic. &lt;/p&gt;&lt;p&gt;On this podcast, I share insights from my journey in customer success, where I’ve met idols, faced challenges, and celebrated victories. We&amp;apos;ll explore topics like the importance of being unapologetically yourself, the impact of digital CS, and the strategies that have helped us reduce churn and increase revenue at Whale.&lt;/p&gt;&lt;p&gt;And I did all this on the couch of the brilliant, incomparable, genius soul, also known as Alex Turkovic, host of the Digital CS Podcast and a seasoned expert in customer success &amp;amp; experience. &lt;br/&gt;&lt;br/&gt;Together, we discuss our experiences of the practicalities of implementing digital strategies. Alex brings his expertise from a diverse background, including music, corporate learning, and customer training, offering a unique perspective on the intersection of customer experience and digital tools.&lt;/p&gt;&lt;p&gt;Whether you&amp;apos;re a seasoned CSM or just starting in the field, this episode is your go-to resource for actionable advice, personal stories, and the latest trends in customer success. Tune in to learn how to leverage digital tools, build effective playbooks, and create genuine connections with your customers.&lt;br/&gt;&lt;br/&gt;Ooooh, you&amp;apos;re going to love this one. Also, because Alex has that radio voice, do you know what I mean? And I throw in an F-bomb here &amp;amp; there, and I get to talk about @Kristi Falturusso, who is literally Mother! &lt;/p&gt;</description>

SPECIAL EPISODEEEEEEEEEEEEE INCOMING!! Austin, what's good? 🔥I know season 2 is a slow one, but I promise to make it up to you with this one! A special duo-releasing episode where we dive into the dynamic world of customer success in the digital age with one of my idols: Alex Turkovic. On this podcast, I share insights from my journey in customer success, where I’ve met idols, faced challenges, and celebrated victories. We'll explore topics like the importance of being unapologetica...

Your First.... doing Digital Customer Success

Welcome to Your First... Show, where we explore the thrilling journey of first experiences in the world of Customer Success Management. I&apos;m Stino, your host, and in this episode, we delve into the insights and experiences of Prashanth Jothi, a seasoned CSM and newly appointed team lead at HubSpot.In this second episode of our second season, Prashanth opens up about his transition into leadership and the challenges he faced along the way. From his humble beginnings to his recent promotion, Prashanth shares the pivotal moments that shaped his career trajectory.Join us as Prashanth discusses his journey into customer success, his decision to pursue a leadership role, and the valuable lessons he&apos;s learned along the way. From navigating management meetings to adapting communication styles, Prashanth offers candid advice for aspiring team leads.Throughout the episode, Prashanth reflects on the importance of communication, the need for continuous learning, and the significance of celebrating wins as a team. With personal anecdotes and practical tips, he provides invaluable insights for anyone aspiring to excel in the field of customer success.Tune in as we uncover Prashanth&apos;s strategies for managing relational risks, tackling educational challenges, and fostering a supportive team dynamic. Whether you&apos;re a seasoned CSM or just starting out in your career, this episode promises to inspire and empower you on your journey in customer success.Don&apos;t miss out on this enlightening conversation with Prashanth Jothi, as we explore the highs, lows, and everything in between of being a team lead in the world of customer success. Subscribe now to Your First... Show and embark on a journey of discovery with us!

<description>&lt;p&gt;Welcome to Your First... Show, where we explore the thrilling journey of first experiences in the world of Customer Success Management. I&amp;apos;m Stino, your host, and in this episode, we delve into the insights and experiences of Prashanth Jothi, a seasoned CSM and newly appointed team lead at HubSpot.&lt;/p&gt;&lt;p&gt;In this second episode of our second season, Prashanth opens up about his transition into leadership and the challenges he faced along the way. From his humble beginnings to his recent promotion, Prashanth shares the pivotal moments that shaped his career trajectory.&lt;/p&gt;&lt;p&gt;Join us as Prashanth discusses his journey into customer success, his decision to pursue a leadership role, and the valuable lessons he&amp;apos;s learned along the way. From navigating management meetings to adapting communication styles, Prashanth offers candid advice for aspiring team leads.&lt;/p&gt;&lt;p&gt;Throughout the episode, Prashanth reflects on the importance of communication, the need for continuous learning, and the significance of celebrating wins as a team. With personal anecdotes and practical tips, he provides invaluable insights for anyone aspiring to excel in the field of customer success.&lt;/p&gt;&lt;p&gt;Tune in as we uncover Prashanth&amp;apos;s strategies for managing relational risks, tackling educational challenges, and fostering a supportive team dynamic. Whether you&amp;apos;re a seasoned CSM or just starting out in your career, this episode promises to inspire and empower you on your journey in customer success.&lt;/p&gt;&lt;p&gt;Don&amp;apos;t miss out on this enlightening conversation with Prashanth Jothi, as we explore the highs, lows, and everything in between of being a team lead in the world of customer success. Subscribe now to Your First... Show and embark on a journey of discovery with us!&lt;/p&gt;</description>

Welcome to Your First... Show, where we explore the thrilling journey of first experiences in the world of Customer Success Management. I'm Stino, your host, and in this episode, we delve into the insights and experiences of Prashanth Jothi, a seasoned CSM and newly appointed team lead at HubSpot.In this second episode of our second season, Prashanth opens up about his transition into leadership and the challenges he faced along the way. From his humble beginnings to his recent promotion, Pra...

Your First... Time Being a Teamlead

Calling all aspiring CSM rockstars!  This episode of Your First... Show explodes with Luke&apos;s insider secrets to CRUSH your Customer Success Manager journey.Get ready to:<ul><li>Unleash your inner CSM Jedi: Master the essential traits from good vibes to business smarts.</li><li>Become a revenue rocket: Discover how CSMs are transforming into strategic champions.</li><li>Craft a resume that screams &quot;hire me!&quot;: Ditch the boring template and inject your unique story. ✍️✨</li><li>Rock your online presence: Own LinkedIn like a pro and connect with the key decision-makers.</li><li>Nail those interviews: Prepare like a champion and answer their trickiest questions with ease.</li><li>Avoid epic job search fails: Ditch the shotgun approach and target your dream companies strategically.</li></ul>Plus, Luke drops golden nuggets on:<ul><li>Common mistakes to avoid (don&apos;t be that person!)</li><li>The power of defining your ideal company profile.</li><li>Why slowing down can actually lead to a faster job search.</li></ul>This episode is pure gold for anyone who wants to launch a thriving CSM career. Hit play and unleash your inner success story! ✨

<description>&lt;p&gt;Calling all aspiring CSM rockstars!  This episode of Your First... Show explodes with Luke&amp;apos;s insider secrets to CRUSH your Customer Success Manager journey.&lt;/p&gt;&lt;p&gt;&lt;b&gt;Get ready to:&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;b&gt;Unleash your inner CSM Jedi:&lt;/b&gt; Master the essential traits from good vibes to business smarts.&lt;/li&gt;&lt;li&gt;&lt;b&gt;Become a revenue rocket:&lt;/b&gt; Discover how CSMs are transforming into strategic champions.&lt;/li&gt;&lt;li&gt;&lt;b&gt;Craft a resume that screams &amp;quot;hire me!&amp;quot;:&lt;/b&gt; Ditch the boring template and inject your unique story. ✍️✨&lt;/li&gt;&lt;li&gt;&lt;b&gt;Rock your online presence:&lt;/b&gt; Own LinkedIn like a pro and connect with the key decision-makers.&lt;/li&gt;&lt;li&gt;&lt;b&gt;Nail those interviews:&lt;/b&gt; Prepare like a champion and answer their trickiest questions with ease.&lt;/li&gt;&lt;li&gt;&lt;b&gt;Avoid epic job search fails:&lt;/b&gt; Ditch the shotgun approach and target your dream companies strategically.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;b&gt;Plus, Luke drops golden nuggets on:&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Common mistakes to avoid (don&amp;apos;t be that person!)&lt;/li&gt;&lt;li&gt;The power of defining your ideal company profile.&lt;/li&gt;&lt;li&gt;Why slowing down can actually lead to a faster job search.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;b&gt;This episode is pure gold for anyone who wants to launch a thriving CSM career. Hit play and unleash your inner success story!&lt;/b&gt; ✨&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;/p&gt;</description>

Calling all aspiring CSM rockstars!  This episode of Your First... Show explodes with Luke's insider secrets to CRUSH your Customer Success Manager journey.Get ready to:Unleash your inner CSM Jedi: Master the essential traits from good vibes to business smarts.Become a revenue rocket: Discover how CSMs are transforming into strategic champions.Craft a resume that screams "hire me!": Ditch the boring template and inject your unique story. ✍️✨Rock your online presence: Own LinkedIn like a ...

Your First... Time Applying for a Customer Success Role

<div>A podcast about doing your first everything as a Customer Success Manager with your host Stijn Smet.&nbsp;</div>

Your first...

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