🎙️ Welcome to another electrifying episode of Your First...  🪄In this dynamic conversation, I sit down with the incredible Priscila Fletcher, a powerhouse growth coach, customer success leader, and revenue growth driver. Priscila takes us on a journey through her stellar career, starting from the gritty world of cold calling to making waves in New York's vibrant tech scene.We dive deep into the nitty-gritty of Performance Improvement Plans. Ever wondered when a PIP is necessary? How to prepare for those tough conversations? Or how to set impactful goals? We've got you covered! Priscila shares invaluable advice on these topics, highlighting the importance of having managerial and HR support during the PIP process.But here’s the kicker – PIPs aren’t just about highlighting the negatives. They’re a tool for growth and improvement. Sometimes, they even lead to the realization that a different role or company might be a better fit for the employee.Priscila’s golden nuggets of wisdom include keeping goals simple and achievable, focusing on team collaboration, and ensuring that every objective is meaningful for the company’s success.For all the budding customer success managers out there, Priscila’s advice is pure gold: be a good listener, document everything, and always show up for your team.Tune in and get ready to be inspired by Priscila Fletcher's journey and insights. This episode is packed with energy, expertise, and the professional flair you’ve come to expect from Your First... Let's dive in! 🎧✨