Welcome to Your First... Show, where we explore the thrilling journey of first experiences in the world of Customer Success Management. I'm Stino, your host, and in this episode, we delve into the insights and experiences of Prashanth Jothi, a seasoned CSM and newly appointed team lead at HubSpot.In this second episode of our second season, Prashanth opens up about his transition into leadership and the challenges he faced along the way. From his humble beginnings to his recent promotion, Prashanth shares the pivotal moments that shaped his career trajectory.Join us as Prashanth discusses his journey into customer success, his decision to pursue a leadership role, and the valuable lessons he's learned along the way. From navigating management meetings to adapting communication styles, Prashanth offers candid advice for aspiring team leads.Throughout the episode, Prashanth reflects on the importance of communication, the need for continuous learning, and the significance of celebrating wins as a team. With personal anecdotes and practical tips, he provides invaluable insights for anyone aspiring to excel in the field of customer success.Tune in as we uncover Prashanth's strategies for managing relational risks, tackling educational challenges, and fostering a supportive team dynamic. Whether you're a seasoned CSM or just starting out in your career, this episode promises to inspire and empower you on your journey in customer success.Don't miss out on this enlightening conversation with Prashanth Jothi, as we explore the highs, lows, and everything in between of being a team lead in the world of customer success. Subscribe now to Your First... Show and embark on a journey of discovery with us!