Podcast Guru LogoPodcast Guru LogosearchSearchDiscoverMy Podcasts
Apple App Store BadgeGoogle Play Badge
sign-inSign In
menu
close
sign-inSign In
Discover
My Podcasts
Apple App Store Badge
Google Play Badge
In this special episode, host Nirali Amin is coming to you live from the Money 20/20 conference in Las Vegas with special guest <a href="https://www.linkedin.com/in/lauradelainemiller/" target="_blank" rel="noreferrer noopener">Laura Miller</a>, EVP of Consumer Strategy and Digital at <a href="https://www.frostbank.com/" target="_blank" rel="noreferrer noopener">Frost Bank</a>!<br /><br />With over 20 years of leadership experience at Frost, Laura shares how her work with AI and automation is empowering agents to work smarter, go deeper with customers, and provide the outstanding human-to-human support Frost is known for. Recorded on the ground at the world’s leading financial conference, this episode explores how AI simplifies tasks so agents can navigate high-pressure situations with ease. Laura also discusses her work with LivePerson, the importance of committing to responsible AI, and emphasizing customer experience over efficiency.<br /><br />Join us as we discuss:<br /><ul><li>Frost Bank’s responsible approach to AI that aligns with its organizational goals and vision for customer service.</li><li>How LivePerson AI empowers agents to turn negative situations into positive experiences.</li><li>The importance of governance and leadership alignment for successful, ethical AI deployment.</li></ul>

Generation AI: Automating Better Business

LivePerson

Generation AI LIVE: Frost Bank Takes the Stage at Money 20/20

NOV 26, 202434 MIN
Generation AI: Automating Better Business

Generation AI LIVE: Frost Bank Takes the Stage at Money 20/20

NOV 26, 202434 MIN

Description

In this special episode, host Nirali Amin is coming to you live from the Money 20/20 conference in Las Vegas with special guest <a href="https://www.linkedin.com/in/lauradelainemiller/" target="_blank" rel="noreferrer noopener">Laura Miller</a>, EVP of Consumer Strategy and Digital at <a href="https://www.frostbank.com/" target="_blank" rel="noreferrer noopener">Frost Bank</a>!<br /><br />With over 20 years of leadership experience at Frost, Laura shares how her work with AI and automation is empowering agents to work smarter, go deeper with customers, and provide the outstanding human-to-human support Frost is known for. Recorded on the ground at the world’s leading financial conference, this episode explores how AI simplifies tasks so agents can navigate high-pressure situations with ease. Laura also discusses her work with LivePerson, the importance of committing to responsible AI, and emphasizing customer experience over efficiency.<br /><br />Join us as we discuss:<br /><ul><li>Frost Bank’s responsible approach to AI that aligns with its organizational goals and vision for customer service.</li><li>How LivePerson AI empowers agents to turn negative situations into positive experiences.</li><li>The importance of governance and leadership alignment for successful, ethical AI deployment.</li></ul>