In a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience?<br /><br />In this episode, we’re joined by <a href="https://www.linkedin.com/in/johnsabino/" target="_blank" rel="noreferrer noopener">John Sabino,</a> CEO of<a href="https://www.liveperson.com/" target="_blank" rel="noreferrer noopener"> LivePerson</a>, to discuss how data and generative AI are revolutionizing customer interactions—without falling into the trap of over-automation. John shares insights on how integrating CRM, ERP, and marketing systems can create personalized, seamless customer journeys.<br /><br />We’ll also dive into the "crawl, walk, run" approach to AI adoption, explore how brands are using AI to deliver hyper-personalized service, and highlight why the key to smarter, more empathetic customer service lies in balancing automation with the human touch.<br /><br />We also discuss:<br /><ul><li>How combining data from voice signals, emails, and digital interactions helps match customers with the right agents and sales reps.</li><li>Why a "crawl, walk, run" strategy is key to effective AI adoption, ensuring solid infrastructure and human oversight.</li><li>How blending AI with the human touch improves service quality and creates genuine value.</li></ul>
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