With our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX are going next. <br /><br />In this Season Two Finale, your host Ruth Zive sits down with <a href="https://www.linkedin.com/in/johnsabino/" target="_blank" rel="noreferrer noopener">John Sabino</a>, <a href="https://www.liveperson.com/" target="_blank" rel="noreferrer noopener">LivePerson</a>’s CEO, to dig deeper into conversations started by our all-star lineup of guests, including leaders from BNY Mellon, Northwestern Mutual, Ancestry, IBM, Simpler Media Group (CMSWire), and many more.<br /><br />Ruth and John tap into these discussions, as well as John’s extensive experience as a top executive at B2B SaaS companies, to iron out just what enterprises need to be doing today to get the true ROI out of AI.Join us as we discuss:<ul><li>Andrea Dobrindt (IBM’s) philosophy of “business problems first, tech second”</li><li>Dom Nicastro’s (Simpler Media Group) assertion that customer service agents are the most important people at a company</li><li>Nir Galpaz’s (8x8) view that bots and AI should not be looked at as cost-cutters, but instead should be focused entirely on improving customer experiences</li><li>How AI stacks up against other momentous changes John’s seen in his career in B2B SaaS</li></ul>

Generation AI: Automating Better Business

LivePerson

Season 2 Finale: How to Get ROI Out of AI Right Now

AUG 20, 202441 MIN
Generation AI: Automating Better Business

Season 2 Finale: How to Get ROI Out of AI Right Now

AUG 20, 202441 MIN

Description

With our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX are going next. <br /><br />In this Season Two Finale, your host Ruth Zive sits down with <a href="https://www.linkedin.com/in/johnsabino/" target="_blank" rel="noreferrer noopener">John Sabino</a>, <a href="https://www.liveperson.com/" target="_blank" rel="noreferrer noopener">LivePerson</a>’s CEO, to dig deeper into conversations started by our all-star lineup of guests, including leaders from BNY Mellon, Northwestern Mutual, Ancestry, IBM, Simpler Media Group (CMSWire), and many more.<br /><br />Ruth and John tap into these discussions, as well as John’s extensive experience as a top executive at B2B SaaS companies, to iron out just what enterprises need to be doing today to get the true ROI out of AI.Join us as we discuss:<ul><li>Andrea Dobrindt (IBM’s) philosophy of “business problems first, tech second”</li><li>Dom Nicastro’s (Simpler Media Group) assertion that customer service agents are the most important people at a company</li><li>Nir Galpaz’s (8x8) view that bots and AI should not be looked at as cost-cutters, but instead should be focused entirely on improving customer experiences</li><li>How AI stacks up against other momentous changes John’s seen in his career in B2B SaaS</li></ul>