When effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience.<br /><br />In this week’s episode, host Ruth Zive sits down with <a href="https://www.linkedin.com/in/natalieromano/" target="_blank" rel="noreferrer noopener">Natalie Romano</a>, Global Sales Leader at <a href="https://www.avaya.com/en/" target="_blank" rel="noreferrer noopener">Avaya</a>. With over 20 years of expertise in the contact center world, Natalie offers a 360° view into how AI is reshaping customer connections for some of the world’s best-loved brands. Tune in for her insights on how AI is driving innovation in customer service, as well as the essential balance between pushing boundaries and acting responsibly.<br /><br />Join us as we discuss:<ul><li>Natalie’s POV developed working on all sides of the contact center, from implementation to selling to enablement</li><li>Her formula for success and why it works: great Customer Experience (CX) + great Employee Experience (EX) = Business Growth (BG)</li><li>Effective strategies for integrating AI into contact centers today</li></ul>

Generation AI: Automating Better Business

LivePerson

What’s the Formula for Successfully Integrating AI + CX?

OCT 29, 202425 MIN
Generation AI: Automating Better Business

What’s the Formula for Successfully Integrating AI + CX?

OCT 29, 202425 MIN

Description

When effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience.<br /><br />In this week’s episode, host Ruth Zive sits down with <a href="https://www.linkedin.com/in/natalieromano/" target="_blank" rel="noreferrer noopener">Natalie Romano</a>, Global Sales Leader at <a href="https://www.avaya.com/en/" target="_blank" rel="noreferrer noopener">Avaya</a>. With over 20 years of expertise in the contact center world, Natalie offers a 360° view into how AI is reshaping customer connections for some of the world’s best-loved brands. Tune in for her insights on how AI is driving innovation in customer service, as well as the essential balance between pushing boundaries and acting responsibly.<br /><br />Join us as we discuss:<ul><li>Natalie’s POV developed working on all sides of the contact center, from implementation to selling to enablement</li><li>Her formula for success and why it works: great Customer Experience (CX) + great Employee Experience (EX) = Business Growth (BG)</li><li>Effective strategies for integrating AI into contact centers today</li></ul>