Cutting through the hype around AI is one thing, but leveraging AI when your entire job is truth-telling is quite another! On this week’s episode, your host Ruth Zive speaks with <a href="https://www.linkedin.com/in/dom-nicastro-0055aa8/" target="_blank" rel="noreferrer noopener">Dom Nicastro</a>, Editor in Chief at <a href="https://www.simplermedia.com/" target="_blank" rel="noreferrer noopener">Simpler Media Group</a>, who shares insights drawn from his career as a journalist observing and reporting on AI’s role in customer service, marketing, and personalization. While he’s still waiting for the “wow”-worthy use case for AI in CX, Dom dives into the areas where AI is truly making a positive impact today, as well as the areas where enterprises need to step up to set standards for innovation.<br /><br />Join us as we discuss:<ul><li>The mixed perceptions around AI personalization in customer interactions</li><li>How AI can mitigate the issue of high turnover among contact center agents</li><li>The need to set standards for AI innovation (rather than bow to pressure to just take action)</li></ul>
