<description>&lt;p&gt;Government is not an exception to the growing adoption of AI across industries. &lt;a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://www.gao.gov/products/gao-25-107653"&gt;The Government Accountability Office&lt;/a&gt; reported that federal agencies’ use cases for AI more than doubled in one year, from approximately 571 in 2023 to 1,110 in 2024, with generative AI use cases increasing by nearly nine times, from 32 to 282. This massive growth is opening the door for agentic AI, which goes beyond automation to scale efficiency across government IT and proactively address problems. &lt;/p&gt;&lt;p&gt;In this episode of &lt;em&gt;Government Technology Insider &lt;/em&gt;podcast, host Lucas Hunsicker dives deeply into how government IT teams are utilizing &lt;a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://governmenttechnologyinsider.com/aiops-leaders-and-trends-key-insights-from-the-forrester-wave-report/"&gt;automation and AI&lt;/a&gt; to improve &lt;a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://governmenttechnologyinsider.com/modernize-the-mission-best-practices-for-using-ai-to-improve-service-delivery/"&gt;service delivery&lt;/a&gt; and streamline operations with &lt;a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://www.linkedin.com/in/nateriley/"&gt;Nate Riley&lt;/a&gt;, Field Sales Manager for Public Sector at BMC Helix. They discuss how agencies are using AI-powered self-service tools, &lt;a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://www.bmc.com/it-solutions/bmc-helix-knowledge-management.html"&gt;knowledge management systems&lt;/a&gt;, and agentic digital assistants to reduce ticket volume, expedite resolutions, and free up IT staff to focus on higher-value work. The conversation also delves into hot-button strategies like the ‘bring your own large language model (LLM)’ model and how leaders can transform small-scale pilots into secure, mission-critical initiatives. &lt;/p&gt;</description>

The Government Technology Insider Podcast

Government Technology Insider

Agentic AI in the Public Sector: Reducing IT Burden and Scaling Efficiency

SEP 24, 202511 MIN
The Government Technology Insider Podcast

Agentic AI in the Public Sector: Reducing IT Burden and Scaling Efficiency

SEP 24, 202511 MIN

Description

<p>Government is not an exception to the growing adoption of AI across industries. <a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://www.gao.gov/products/gao-25-107653">The Government Accountability Office</a> reported that federal agencies’ use cases for AI more than doubled in one year, from approximately 571 in 2023 to 1,110 in 2024, with generative AI use cases increasing by nearly nine times, from 32 to 282. This massive growth is opening the door for agentic AI, which goes beyond automation to scale efficiency across government IT and proactively address problems. </p><p>In this episode of <em>Government Technology Insider </em>podcast, host Lucas Hunsicker dives deeply into how government IT teams are utilizing <a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://governmenttechnologyinsider.com/aiops-leaders-and-trends-key-insights-from-the-forrester-wave-report/">automation and AI</a> to improve <a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://governmenttechnologyinsider.com/modernize-the-mission-best-practices-for-using-ai-to-improve-service-delivery/">service delivery</a> and streamline operations with <a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://www.linkedin.com/in/nateriley/">Nate Riley</a>, Field Sales Manager for Public Sector at BMC Helix. They discuss how agencies are using AI-powered self-service tools, <a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW72486363 BCX0" href="https://www.bmc.com/it-solutions/bmc-helix-knowledge-management.html">knowledge management systems</a>, and agentic digital assistants to reduce ticket volume, expedite resolutions, and free up IT staff to focus on higher-value work. The conversation also delves into hot-button strategies like the ‘bring your own large language model (LLM)’ model and how leaders can transform small-scale pilots into secure, mission-critical initiatives. </p>