Closing the Modality Gap: How TOEFL Built Trust in Remote Testing

APR 16, 202631 MIN
Tried and Tested Podcast

Closing the Modality Gap: How TOEFL Built Trust in Remote Testing

APR 16, 202631 MIN

Description

<p>As questions around remote testing and test security continue to surface across the assessment landscape, how can programs move beyond perception and focus on evidence? In this episode of <em>Tried and Tested</em>, host <a href="https://www.linkedin.com/in/isabelle-gonthier-phd-ice-ccp-4556a210/" target="_blank" rel="noopener noreferer">Isabelle Gonthier </a>is joined by <a href="https://www.linkedin.com/in/pgollash/" target="_blank" rel="noopener noreferer">Paul Gollash</a>, SVP of TOEFL and GRE at ETS, and <a href="https://www.linkedin.com/in/wallacedalrymple/" target="_blank" rel="noopener noreferer">Wally Dalrymple</a>, Chief Security Officer at PSI and ETS, for a timely conversation on trust, data, and delivery modalities.</p><p>Together, they explore how the TOEFL program has evolved a layered security model across both test center and remote delivery. The result is measurable outcomes showing that differences between remote and test center delivery have narrowed to a minimal level. From identity verification and fraud indicators to data driven decision making and continuous improvement, this episode offers a practical and credible look at how security, scale, and trust come together in modern assessment programs.</p><p><strong>What you’ll learn:</strong></p><ul><li>Why remote testing and test center delivery have distinct risk profiles, and how purpose built security approaches for each modality strengthen overall test integrity</li><li>How the TOEFL program designed and evolved a layered security model that spans the full assessment lifecycle, from registration and identity verification through delivery, review, and continuous improvement</li><li>What layered security looks like in practice, including how multiple controls work together to deter fraud, detect risk, and protect score integrity when individual signals alone are insufficient</li><li>How ETS and PSI measure the real-world impact of specific security controls, including what the data reveals when individual layers are modified or removed</li><li>Why outcome based measures, such as score patterns and pass rate alignment, provide a more meaningful indicator of trust than incident counts or flagged events alone</li><li>How operating at global scale enables stronger pattern detection, faster response to emerging threats, and continuous refinement of security strategies across programs and modalities</li><li>How AI is influencing both sides of the equation, accelerating new forms of fraud while also strengthening detection, analysis, and decision-making within modern test security programs</li><li>What assessment leaders should consider as trust, security, and delivery models continue to evolve in an environment where risk, technology, and stakeholder expectations are constantly changing</li></ul><p><strong>Who should listen:</strong></p><ul><li>Assessment, credentialing, and certification leaders responsible for program integrity and long term trust</li><li>Test security, fraud prevention, and risk professionals designing or evaluating security models across delivery modalities</li><li>Higher education institutions, regulators, and score accepting organizations seeking evidence based perspectives on remote testing outcomes</li><li>Program owners and product leaders balancing access, candidate experience, and rigorous security requirements</li><li>Organizations navigating concern around the credibility of remote English language testing and other high stakes assessments</li></ul>