<description>&lt;p&gt;Tired of hearing "HR needs to be more business-focused" without any real direction? &lt;/p&gt;&lt;p&gt;In this episode, Kelli and Nolan cut through the noise with actionable insights from veteran CPO Jeff Diana. Learn why joining sales calls, understanding your P&amp;L, and getting your hands dirty in customer support might be your secret weapons. &lt;/p&gt;&lt;p&gt;Discover how top HR leaders transformed from "the team in the corner" to invaluable business partners – and how you can, too.&lt;/p&gt;&lt;p&gt;*Email us your questions or topics for Kelli &amp; Nolan: hrheretics@turpentine.co&lt;/p&gt;&lt;p&gt;For coaching and advising inquire at&lt;/p&gt;&lt;p&gt;https://kellidragovich.com/&lt;/p&gt;&lt;p&gt;HR Heretics is a podcast from Turpentine.&lt;/p&gt;&lt;p&gt;—&lt;/p&gt;&lt;p&gt;📰 Be notified early when Turpentine's drops new publication: &lt;a target="_blank" href="https://www.turpentine.co/exclusiveaccess"&gt;https://www.turpentine.co/exclusiveaccess&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Support HR Heretics Sponsor:&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Metaview&lt;/strong&gt; is the AI assistant for interviewing. Metaview completely removes the need for recruiters and hiring managers to take notes during interviews—because their AI is designed to take world-class interview notes for you. Team builders at companies like Brex, Hellofresh, and Quora say Metaview has changed the game—see the magic for yourself: &lt;a target="_blank" href="https://www.metaview.ai/heretics"&gt;https://www.metaview.ai/heretics&lt;/a&gt;&lt;/p&gt;&lt;p&gt;KEEP UP WITH JEFF, NOLAN + KELLI ON LINKEDIN&lt;/p&gt;&lt;p&gt;Jeff: &lt;a target="_blank" href="https://www.linkedin.com/in/jeff-diana-a1906212/"&gt;https://www.linkedin.com/in/jeff-diana-a1906212/&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Nolan: &lt;a target="_blank" href="https://www.linkedin.com/in/nolan-church/"&gt;https://www.linkedin.com/in/nolan-church/&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Kelli: &lt;a target="_blank" href="https://www.linkedin.com/in/kellidragovich/"&gt;https://www.linkedin.com/in/kellidragovich/&lt;/a&gt;&lt;/p&gt;&lt;p&gt;—&lt;/p&gt;&lt;p&gt;TIMESTAMPS:&lt;/p&gt;&lt;p&gt;(00:00) Intro&lt;/p&gt;&lt;p&gt;(01:14) HR is a Business Function: Action vs. Rhetoric&lt;/p&gt;&lt;p&gt;(02:09) The Business-First Approach Do's and Don'ts&lt;/p&gt;&lt;p&gt;(04:19) Fostering a Deeper Understanding of the Business&lt;/p&gt;&lt;p&gt;(06:01) Product Certification and Experiential Learning&lt;/p&gt;&lt;p&gt;(06:57) Understanding a Founder's Emotional Investment (even if it seems irrational)&lt;/p&gt;&lt;p&gt;(08:52) Knowing the Numbers&lt;/p&gt;&lt;p&gt;(13:14) Strategic Time Investment and Knowledge Acquisition&lt;/p&gt;&lt;p&gt;(15:56) Including Customer Success in Knowledge Gathering&lt;/p&gt;&lt;p&gt;(16:18) Sponsor: Metaview&lt;/p&gt;&lt;p&gt;(17:38) Internal Reviews and Cross-Functional Collaboration&lt;/p&gt;&lt;p&gt;(19:01) Internal Best Practices and Efficiency&lt;/p&gt;&lt;p&gt;(20:47) Growing Fluidity Between HR and other Business Functions&lt;/p&gt;&lt;p&gt;(21:14) Wrap&lt;/p&gt;&lt;p&gt;&lt;/p&gt; &lt;br/&gt;&lt;br/&gt;This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit &lt;a href="https://hrheretics.substack.com?utm_medium=podcast&amp;#38;utm_campaign=CTA_1"&gt;hrheretics.substack.com&lt;/a&gt;</description>

“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies

HR Heretics

Stop Saying You're a Business Partner (And Actually Be One) with Jeff Diana

DEC 6, 202424 MIN
“HR Heretics” | How CPOs, CHROs, Founders, and Boards Build High Performing Companies

Stop Saying You're a Business Partner (And Actually Be One) with Jeff Diana

DEC 6, 202424 MIN

Description

<p>Tired of hearing "HR needs to be more business-focused" without any real direction? </p><p>In this episode, Kelli and Nolan cut through the noise with actionable insights from veteran CPO Jeff Diana. Learn why joining sales calls, understanding your P&L, and getting your hands dirty in customer support might be your secret weapons. </p><p>Discover how top HR leaders transformed from "the team in the corner" to invaluable business partners – and how you can, too.</p><p>*Email us your questions or topics for Kelli & Nolan: [email protected]</p><p>For coaching and advising inquire at</p><p>https://kellidragovich.com/</p><p>HR Heretics is a podcast from Turpentine.</p><p>—</p><p>📰 Be notified early when Turpentine's drops new publication: <a target="_blank" href="https://www.turpentine.co/exclusiveaccess">https://www.turpentine.co/exclusiveaccess</a></p><p>Support HR Heretics Sponsor:</p><p><strong>Metaview</strong> is the AI assistant for interviewing. Metaview completely removes the need for recruiters and hiring managers to take notes during interviews—because their AI is designed to take world-class interview notes for you. Team builders at companies like Brex, Hellofresh, and Quora say Metaview has changed the game—see the magic for yourself: <a target="_blank" href="https://www.metaview.ai/heretics">https://www.metaview.ai/heretics</a></p><p>KEEP UP WITH JEFF, NOLAN + KELLI ON LINKEDIN</p><p>Jeff: <a target="_blank" href="https://www.linkedin.com/in/jeff-diana-a1906212/">https://www.linkedin.com/in/jeff-diana-a1906212/</a></p><p>Nolan: <a target="_blank" href="https://www.linkedin.com/in/nolan-church/">https://www.linkedin.com/in/nolan-church/</a></p><p>Kelli: <a target="_blank" href="https://www.linkedin.com/in/kellidragovich/">https://www.linkedin.com/in/kellidragovich/</a></p><p>—</p><p>TIMESTAMPS:</p><p>(00:00) Intro</p><p>(01:14) HR is a Business Function: Action vs. Rhetoric</p><p>(02:09) The Business-First Approach Do's and Don'ts</p><p>(04:19) Fostering a Deeper Understanding of the Business</p><p>(06:01) Product Certification and Experiential Learning</p><p>(06:57) Understanding a Founder's Emotional Investment (even if it seems irrational)</p><p>(08:52) Knowing the Numbers</p><p>(13:14) Strategic Time Investment and Knowledge Acquisition</p><p>(15:56) Including Customer Success in Knowledge Gathering</p><p>(16:18) Sponsor: Metaview</p><p>(17:38) Internal Reviews and Cross-Functional Collaboration</p><p>(19:01) Internal Best Practices and Efficiency</p><p>(20:47) Growing Fluidity Between HR and other Business Functions</p><p>(21:14) Wrap</p><p></p> <br/><br/>This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit <a href="https://hrheretics.substack.com?utm_medium=podcast&#38;utm_campaign=CTA_1">hrheretics.substack.com</a>