Rami El-Dahshan, Head of Clubhouses at Virgin Atlantic
MAY 2, 202433 MIN
Rami El-Dahshan, Head of Clubhouses at Virgin Atlantic
MAY 2, 202433 MIN
Description
<p>In this episode, Rami El-Dahshan discusses how airport lounges are at the forefront of excellent customer service, what luxury looks like to passengers now, and how airport experiences will develop in the future. </p>
<p>Rami El-Dahshan joined Virgin Atlantic over six years ago from British Airways and has weathered one of the most disruptive periods for airlines and airports; the COVID-19 pandemic. Now as Virgin Atlantic passengers are almost back to their pre-pandemic levels, El-Dahshan has turned his focus to revamping the lounges and customer experiences, including adding more sustainable suppliers and even picking the fresh produce on the farm himself. </p>
<p><strong>First Flight is a production of FlightGlobal, an award-winning aviation media company, and is hosted and executive produced by Amber Elias.</strong></p>
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<p>Audio editing by <a href="https://storysolutions.net/">StorySolutions</a><strong></strong></p>
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<p>Listen to the <a href="https://www.flightglobal.com/news/airline-business/podcast">Airline Business podcast</a>, hosted by Airline Business editor Lewis Harper and executive editor Graham Dunn.</p>
