<p>In this episode of Beyond the Work, Chris Caramanica and Dani Black discuss the multifamily maintenance industry, focusing on the challenges of communication between suppliers and operators. They explore the importance of building relationships, understanding the roles of deciders and gatekeepers, and the need for suppliers to conduct thorough research to effectively engage with potential clients. The conversation emphasizes the significance of trust, honesty, and the evolving landscape of communication in the industry. In this conversation, Chris Caramanica and Dani Black discuss the nuances of effective communication in sales and marketing, the importance of swag, the balance between persistence and harassment, and the need for transparency in partnerships. They emphasize the significance of understanding client needs and the necessity for maintenance professionals to develop sales skills. The discussion also highlights the importance of creating productive conversations and AppWork&#39;s commitment to a client-centric approach.<br>00:00 - Introduction to Multifamily Maintenance and Industry Insights<br>03:04 - The Challenges of Communication in the Industry<br>06:07 - Understanding the Role of Deciders and Gatekeepers<br>08:56 - Building Trust and Relationships in the Industry<br>11:58 - Navigating Supplier and Operator Dynamics<br>14:54 - Identifying Ideal Customers and Market Fit<br>17:52 - Effective Strategies for Supplier Engagement<br>19:46 - The Art of Effective Communication<br>21:08 - The Value of Swag in Marketing<br>22:49 - Persistence vs. Harassment in Sales<br>25:36 - Building Better Partnerships<br>26:54 - The Importance of Transparency<br>29:16 - Understanding Client Needs<br>31:28 - Sales Skills for Maintenance Professionals<br>34:33 - Creating Productive Conversations<br>36:20 - AppWork&#39;s Client-Centric Approach<br>🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at ⁠<a href="http://www.multifamilymedianetwork.com/" target="_blank" rel="noreferrer noopener">www.multifamilymedianetwork.com⁠</a> to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!<br>#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement</p>