Beyond the Work: Tales in Multifamily Maintenance

In this episode, Chris Caramanica interviews Corey Gregory, linkedin.com/in/corey-gregory-39a094395 a maintenance supervisor with over 20 years of experience in the multifamily industry. Corey shares his journey from starting as a grounds technician to becoming a supervisor, emphasizing the importance of mentorship, employee benefits, and leveraging platforms like LinkedIn for professional growth. He discusses the challenges faced in property management, the significance of mentoring the next generation, and balancing work with family life. Corey also shares his aspirations for the future of the maintenance industry, focusing on the need for skilled tradespeople and the impact of technology.00:00 Introduction to Corey Gregory and His Journey06:15 The Importance of Employee Benefits in Maintenance11:23 Embracing LinkedIn for Professional Growth13:35 Mentoring the Next Generation of Maintenance Professionals18:09 Learning the Trade: Corey’s Path to Maintenance24:43 Handling Challenges in Property Management27:59 Balancing Work and Family Life30:14 Future Aspirations in the Maintenance Industry🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, Chris Caramanica interviews Wendell Mollenido, the Vice President of Marketing and Technology at The REMM Group. They discuss Wendell's journey into the multifamily maintenance industry, the challenges of adapting to new laws in California, and the importance of technology in streamlining maintenance processes. The conversation highlights the role of PropTech in enhancing efficiency, the significance of gamification in maintenance management, and the necessity of change management in the industry. Wendell emphasizes the importance of data in future-proofing property management and the need for effective communication with stakeholders regarding technological changes.00:00 Introduction to Multifamily Maintenance and Guest Background03:55 Challenges in Property Management05:50 Understanding Resident Satisfaction06:42 California Laws Impacting Property Management07:12 Adapting to New Compliance Requirements10:30 The Role of Technology in Maintenance13:09 Streamlining Processes with PropTech15:42 Data Capture and Its Importance17:44 Gamification in Maintenance18:55 Balancing Speed and Quality in Work Orders21:14 Adoption Challenges of New Technology24:11 Tech as a Tool in Maintenance26:07 Overcoming Tech Hesitance27:34 Feedback and Change Management31:39 Adapting to Constant Change33:21 Communicating Change to Owners34:49 The Importance of New Tools38:09 Leveraging Data for Decision Making41:38 Predictive Maintenance and AI43:03 Future Proofing the Industry🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, host Chris Caramanica interviews Khalil Muhammad, a project manager at Elevate Commercial, who shares his journey into the multifamily maintenance industry. Khalil discusses his early experiences in trades, his transition into real estate investment, and the importance of education and advocacy in the maintenance profession. He emphasizes the need for community involvement and the impact of affordable housing initiatives.- Khalil started working in trades at a young age.- He initially wanted to pursue international business.- Education is crucial for career advancement in maintenance.- Khalil emphasizes the importance of community advocacy.- He believes in the value of affordable housing.- Khalil's journey includes various roles in maintenance and real estate.- He has a passion for making a difference in his community.- Khalil encourages others to pursue trades for job security.- He highlights the significance of certifications in the industry.- Khalil's story reflects the diverse paths within the maintenance profession.00:00 Introduction to Khalil Muhammad02:51 Khalil's Journey into Multifamily Maintenance11:32 Transitioning to Real Estate and Investments19:01 The Importance of Education in Maintenance33:24 Advocacy and Community Involvement🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at ⁠www.multifamilymedianetwork.com⁠ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, Chris Caramanica and Dani Black discuss the multifamily maintenance industry, focusing on the challenges of communication between suppliers and operators. They explore the importance of building relationships, understanding the roles of deciders and gatekeepers, and the need for suppliers to conduct thorough research to effectively engage with potential clients. The conversation emphasizes the significance of trust, honesty, and the evolving landscape of communication in the industry. In this conversation, Chris Caramanica and Dani Black discuss the nuances of effective communication in sales and marketing, the importance of swag, the balance between persistence and harassment, and the need for transparency in partnerships. They emphasize the significance of understanding client needs and the necessity for maintenance professionals to develop sales skills. The discussion also highlights the importance of creating productive conversations and AppWork's commitment to a client-centric approach.00:00 - Introduction to Multifamily Maintenance and Industry Insights03:04 - The Challenges of Communication in the Industry06:07 - Understanding the Role of Deciders and Gatekeepers08:56 - Building Trust and Relationships in the Industry11:58 - Navigating Supplier and Operator Dynamics14:54 - Identifying Ideal Customers and Market Fit17:52 - Effective Strategies for Supplier Engagement19:46 - The Art of Effective Communication21:08 - The Value of Swag in Marketing22:49 - Persistence vs. Harassment in Sales25:36 - Building Better Partnerships26:54 - The Importance of Transparency29:16 - Understanding Client Needs31:28 - Sales Skills for Maintenance Professionals34:33 - Creating Productive Conversations36:20 - AppWork's Client-Centric Approach🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at ⁠www.multifamilymedianetwork.com⁠ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, Chris Caramanica interviews Kelsi Cory, CEO of Core Executive Recruiting, discussing the evolving landscape of maintenance roles in real estate, the importance of trades, and the universal qualities needed for career advancement. They explore the significance of networking, the role of introverts in leadership, and the concept of controlling one's narrative in career development. Kelsi shares insights on the generational shift in career expectations and the importance of being adaptable in one's career journey. The conversation wraps up with Kelsi discussing her podcasts and the value of building genuine relationships in the workplace.- Kelsi emphasizes the importance of relationships in the industry.- There is a growing need for skilled tradespeople in various sectors.- The demand for leadership roles in maintenance is increasing.- Networking internally is as crucial as external networking.- Introverts can be exceptional leaders and networkers.- Controlling your narrative is vital for career advancement.- Paying your dues is still relevant but should be strategic.- Career seasons are important to recognize and navigate.- Adaptability is key in today's job market.- Building genuine relationships can lead to career growth.00:00 - Introduction to Multifamily Maintenance and Networking03:56 - The Evolution of Maintenance Roles in Real Estate07:09 - The Importance of Trades and Career Paths09:54 - Universal Qualities for Career Advancement12:55 - The Power of Internal Networking16:01 - Networking Strategies for Introverts19:01 - Leveraging Social Media for Professional Connections23:00 - The Power of Introverted Leadership25:52 - Building Genuine Relationships in Business29:43 - Controlling Your Narrative32:44 - Navigating Career Progression and Experience37:40 - Embracing Life's Seasons38:31 - Podcasting and Sharing Voices in the Industry42:14 - End🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement