<p>In this episode of Beyond the Work, Chris Caramanica interviews Wendell Mollenido, the Vice President of Marketing and Technology at The REMM Group. They discuss Wendell&#39;s journey into the multifamily maintenance industry, the challenges of adapting to new laws in California, and the importance of technology in streamlining maintenance processes. The conversation highlights the role of PropTech in enhancing efficiency, the significance of gamification in maintenance management, and the necessity of change management in the industry. Wendell emphasizes the importance of data in future-proofing property management and the need for effective communication with stakeholders regarding technological changes.<br>00:00 Introduction to Multifamily Maintenance and Guest Background<br>03:55 Challenges in Property Management<br>05:50 Understanding Resident Satisfaction<br>06:42 California Laws Impacting Property Management<br>07:12 Adapting to New Compliance Requirements<br>10:30 The Role of Technology in Maintenance<br>13:09 Streamlining Processes with PropTech<br>15:42 Data Capture and Its Importance<br>17:44 Gamification in Maintenance<br>18:55 Balancing Speed and Quality in Work Orders<br>21:14 Adoption Challenges of New Technology<br>24:11 Tech as a Tool in Maintenance<br>26:07 Overcoming Tech Hesitance<br>27:34 Feedback and Change Management<br>31:39 Adapting to Constant Change<br>33:21 Communicating Change to Owners<br>34:49 The Importance of New Tools<br>38:09 Leveraging Data for Decision Making<br>41:38 Predictive Maintenance and AI<br>43:03 Future Proofing the Industry<br>🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at <a href="http://www.multifamilymedianetwork.com/" target="_blank" rel="noreferrer noopener">www.multifamilymedianetwork.com</a> to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!<br>#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement</p>