My Favourite CX

<p>James Parkin, Co-Founder of GAIA-CC (the Global Association of AI &amp; CX Consultants), joins the podcast to talk about building a community that connects consultants, vendors &amp; ideas in one place. </p><p>James then shares a favourite (and slightly unconventional!) customer experience that highlights how even simple communication breakdowns can have a lasting impact. </p><p>To connect with James, head to LinkedIn – <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/jamesparkin/">https://www.linkedin.com/in/jamesparkin/</a> To join GAIA-CC head to - <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gaia-cc.com/">https://www.gaia-cc.com/</a> </p><p>For more information about Holt CX Consultancy &amp; the services offered, please head to <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.holtcx.co.uk">https://www.holtcx.co.uk</a> or follow Chris on LinkedIn at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/chrisholt82/">https://www.linkedin.com/in/chrisholt82/</a> </p><p>Follow Holt CX Consultancy to learn more on: Contact Centre Consultancy Contact Center Consultancy Nice CXone technical guidance CXone demonstrations Gaining ROI from your Nice CXone investment Contact center strategy My Favourite CX podcast every fortnight Nice CXone specialist Contact center enablement Agent training Team Leader and Supervisor training Contact center optimization AI for CX optimisation Customer Experience consultancy Customer Experience optimization CXone optimization Nice incontact optimization Making the most from your CX technology investment Podcast host CXone training Nice CXone enablement RingCentral Contact Center Verizon Virtual Contact Center #nice #nicecxone #cxone #cxonempower #cx #incontact #customerexperience #incontact</p>

<p>How do you balance rapid innovation in CX technology with the fundamentals of great customer experience? Ben Hollyer from AudioCodes joins the podcast to explore the evolution of voice, cloud, and AI, and why getting the basics right still matters more than ever. Ben shares his journey through the world of UC &amp; SaaS, discusses the importance of empowering agents, and highlights the “secret sauce” that connects technology, people, and process. </p><p>To connect with Ben, head to LinkedIn – <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/bhollyer/">https://www.linkedin.com/in/bhollyer/</a> </p><p>For more information about Holt CX Consultancy &amp; the services offered, please head to <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.holtcx.co.uk">https://www.holtcx.co.uk</a> or follow Chris on LinkedIn at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/chrisholt82/">https://www.linkedin.com/in/chrisholt82/</a> </p><p>Follow Holt CX Consultancy to learn more on: Contact Centre Consultancy Contact Center Consultancy Nice CXone technical guidance CXone demonstrations Gaining ROI from your Nice CXone investment Contact center strategy My Favourite CX podcast every fortnight Nice CXone specialist Contact center enablement Agent training Team Leader and Supervisor training Contact center optimization AI for CX optimisation Customer Experience consultancy Customer Experience optimization CXone optimization Nice incontact optimization Making the most from your CX technology investment Podcast host CXone training Nice CXone enablement RingCentral Contact Center Verizon Virtual Contact Center #nice #nicecxone #cxone #cxonempower #cx #incontact #customerexperience #incontact</p>

<p>How do you create customer experiences that genuinely resonate &amp; stay with people long after the interaction ends? In this episode, Nancy Bergantzel joins the podcast to explore what great CX really looks like in practice &amp; why the small, thoughtful moments are often what matter most. Sharing her perspective on how organisations can move beyond transactional interactions to build trust, emotional connection &amp; long-term loyalty. </p><p>To connect with Nancy, head to LinkedIn – <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/nbergantzel/">https://www.linkedin.com/in/nbergantzel/</a> </p><p>If you are interested in purchasing one of Nancy's books, visit – <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.amazon.co.uk/stores/Nancy-Bergantzel/author/B0CR9BKJ7K?ref=ap_rdr&amp;shoppingPortalEnabled=true">https://www.amazon.co.uk/stores/Nancy-Bergantzel/author/B0CR9BKJ7K?ref=ap_rdr&amp;shoppingPortalEnabled=true</a> </p><p>For more information about Holt CX Consultancy &amp; the services offered, please head to <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.holtcx.co.uk">https://www.holtcx.co.uk</a> or follow Chris on LinkedIn at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/chrisholt82/">https://www.linkedin.com/in/chrisholt82/</a></p>

<p>How do coaching, leadership and customer experience come together to drive real business results? In this episode of My Favourite CX, Chris Holt is joined by Simon Teague from New Level Results to discuss the impact of coaching, leadership development and the role of customer experience in building successful organisations. Simon then shares a standout favourite customer experience from a cruise with Holland America Line, highlighting how thoughtful service and attention to detail can turn a good experience into a memorable one. </p><p>To connect with Simon, head to LinkedIn – <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/simonteague1/">https://www.linkedin.com/in/simonteague1/</a> To learn more about New Level Results, visit – <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.newlevelresults.co.uk/">https://www.newlevelresults.co.uk/</a> </p><p>For more information about Holt CX Consultancy &amp; the services offered, please head to <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.holtcx.co.uk">https://www.holtcx.co.uk</a> or follow Chris on LinkedIn at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/chrisholt82/">https://www.linkedin.com/in/chrisholt82/</a> </p>

<p>Mike Gale, founder of Acacia Consultants joins the podcast to talk about what it really takes to embed customer experience into the DNA of an organisation. Mike shares his perspective on aligning strategy with delivery, creating clarity across teams &amp; why sustainable CX success starts with leadership commitment. We also explore Mike’s favourite customer experience, breaking down what made it memorable, why it worked so well &amp; the practical lessons organisations can take from it. From trust &amp; communication to simplicity &amp; follow through, it’s a powerful reminder that great CX is built deliberately, not accidentally. </p><p>To connect with Mike, head to LinkedIn – <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/mike-g-09116b7/">https://www.linkedin.com/in/mike-g-09116b7/</a> </p><p>To learn more about Acacia Consultants, visit – <a target="_blank" rel="noopener noreferrer nofollow" href="https://Acaciaconsultants.co.uk">https://Acaciaconsultants.co.uk</a> </p><p>For more information about Holt CX Consultancy &amp; the services offered, please head to <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.holtcx.co.uk">https://www.holtcx.co.uk</a> or follow Chris on LinkedIn at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/chrisholt82/">https://www.linkedin.com/in/chrisholt82/</a></p>