<p>Klaus Schwarzkopf from Your Metamorphosis joins the podcast to discuss his views on identifying the activities that create the greatest business impact. Klaus then shares a favourite customer experience from a hotel stay in Dubai, where exceptional service, personal attention &amp; removing effort created a memorable experience. </p><p>To connect with Klaus, head to LinkedIn – <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/tamarabursztein/">https://www.linkedin.com/in/tamarabursztein/</a> </p><p>To buy Klaus's book The 80/20 Automation Blueprint, head to - <a target="_blank" rel="noopener noreferrer nofollow" href="https://klaus-schwarzkopf.com/en/book_8020_automation_blueprint">https://klaus-schwarzkopf.com/en/book_8020_automation_blueprint</a> </p><p>For more information about Holt CX Consultancy &amp; the services offered, please head to <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.holtcx.co.uk">https://www.holtcx.co.uk</a> or follow Chris on LinkedIn at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/chrisholt82/">https://www.linkedin.com/in/chrisholt82/</a></p>