<p>How much does trust really matter in financial services customer experience? Jim Tatchell from Circadian FX joins the podcast to talk about why consistency, integrity &amp; personal relationships are more powerful than simply being the cheapest. Jim shares how delivering a reliable, human service creates loyalty, referrals &amp; long-term customer value, before telling us about a favourite experience that proves great CX isn’t always complicated, it’s about how you make people feel. </p><p>To connect with Jim, head to LinkedIn –<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/jimtatchell/">https://www.linkedin.com/in/jimtatchell/</a> </p><p>To learn more about Circadian FX, visit – <a target="_blank" rel="noopener noreferrer nofollow" href="https://circadianfx.com/">https://circadianfx.com/</a> </p><p>To donate to Helping Herts, visit - <a target="_blank" rel="noopener noreferrer nofollow" href="https://helpingherts.enthuse.com/pf/mile12ways">https://helpingherts.enthuse.com/pf/mile12ways</a> </p><p>For more information about Holt CX Consultancy &amp; the services offered, please head to <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.holtcx.co.uk">https://www.holtcx.co.uk</a> or follow Chris on LinkedIn at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/chrisholt82/">https://www.linkedin.com/in/chrisholt82/</a></p>