<p>How do charities responsibly embrace AI whilst maintaining trust, ethics &amp; human connection? Simon Hodgkinson, Head of AI at the British Red Cross, joins the podcast live from UCX Manchester to talk about the organisation’s AI journey, the importance of literacy over hype &amp; how AI can be used to enhance rather than replace human interaction. Simon then shares a favourite customer experience from a hotel stay where a small, thoughtful gesture made a lasting impact &amp; highlights the importance of empowering employees to delight customers. </p><p></p><p>To connect with Simon, head to LinkedIn – <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/simonhodgkinson/">https://www.linkedin.com/in/simonhodgkinson/</a> To find out more about the British Red Cross' work head to - <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.redcross.org.uk/">https://www.redcross.org.uk/</a> </p><p></p><p>For more information about Holt CX Consultancy &amp; the services offered, please head to <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.holtcx.co.uk">https://www.holtcx.co.uk</a> or follow Chris on LinkedIn at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/chrisholt82/">https://www.linkedin.com/in/chrisholt82/</a> </p><p></p><p>Follow Holt CX Consultancy to learn more on: Contact Centre Consultancy Contact Center Consultancy Nice CXone technical guidance CXone demonstrations Gaining ROI from your Nice CXone investment Contact center strategy My Favourite CX podcast every fortnight Nice CXone specialist Contact center enablement Agent training Team Leader and Supervisor training Contact center optimization AI for CX optimisation Customer Experience consultancy Customer Experience optimization CXone optimization Nice incontact optimization Making the most from your CX technology investment Podcast host CXone training Nice CXone enablement RingCentral Contact Center Verizon Virtual Contact Center #nice #nicecxone #cxone #cxonempower #cx #incontact #customerexperience #incontact</p>