The Retail Razor: Data Blades
The Retail Razor: Data Blades

The Retail Razor: Data Blades

Ricardo Belmar | Top Retail Expert

Overview
Episodes

Details

Retailers face an endless stream of challenges, but the right data can be the key to unlocking smarter decisions. The Retail Razor: Data Blades cuts through the clutter in retail insights by slicing through complex retail industry research to reveal actionable insights and retail strategies that help retailers optimize customer experiences and business operations. Hosts Ricardo Belmar & Casey Golden welcome top retail analysts & industry experts, each bringing a single, impactful data-driven insight based on research. Whether it's consumer behavior, operational efficiency, or tech innovation, every episode breaks down critical findings into clear, practical retail strategies executives can use today. If you’re looking to make informed management, marketing, & operational choices backed by real-world data, this is the retail podcast for you! Stay Sharp. Be Data-driven. Harness AI. Part of the Retail Razor Podcast Network: https://bit.ly/RRPNweb Subscribe to our Newsletter: https://retailrazor.substack.com Subscribe on YouTube: https://bit.ly/RRShowYouTube LinkedIn: https://bit.ly/LI-RRazor BlueSky: https://bit.ly/TRRSbsky Instagram: https://bit.ly/TRRSinsta Threads: https://bit.ly/TRRSthreads Facebook: https://bit.ly/TRRSface

Recent Episodes

Is Retail Loyalty Dead? Winning Today’s Savvy Shoppers with Gareth Johns
NOV 25, 2025
Is Retail Loyalty Dead? Winning Today’s Savvy Shoppers with Gareth Johns
<strong>S2:E2 Retail Loyalty Unveiled: Epic Insights from Gareth Johns and TruRating</strong><br /><strong>&nbsp;</strong><br />Retail loyalty is no longer about points and discounts. It’s about experience, personalization, and values. In this episode of <strong>The Retail Razor: Data Blades</strong>, hosts <em>Ricardo Belmar</em> and <em>Casey Golden</em> welcome back <a href="https://www.linkedin.com/in/gareth-johns-7166524/" target="_blank"><strong>Gareth Johns</strong></a><strong>, </strong><em>Chief Data Officer</em><strong> at </strong><a href="https://trurating.com/" target="_blank"><strong>TruRating</strong></a>, to explore the new retail loyalty playbook for retailers.<br />&nbsp;<br />Key Topics Covered:<br /><ul><li>Why retail has one of the lowest <strong>customer retention</strong> rates across industries</li><li>The myth of “<em>owning</em>” customers vs. being part of their shopping repertoire</li><li>How 59% of customers return simply because of <strong>friendly service</strong></li><li>The hidden impact of staff interactions on <strong>repeat visits</strong> and long-term loyalty</li><li>Why retail loyalty programs must evolve beyond discounts and focus on <strong>data-driven personalization</strong></li><li>The growing role of <em>sustainability, ethics</em>, and <em>community values</em> in retail loyalty strategies</li><li>Real-world case studies of retailers using TruRating’s real-time feedback tools to uncover friction points and boost retention</li><li>Why focusing on lifetime value (LTV) beats chasing lower customer acquisition costs (CAC)</li></ul>&nbsp;<br />Gareth shares actionable insights from nearly a billion points of retail data analysis, showing how brands can shift from transactional thinking to building authentic, long-term customer relationships.<br /><br />Whether you’re in grocery, fashion, or specialty retail, this episode delivers sharp, actionable insights to help you future proof your retail loyalty strategy.<br /><br /><p><strong>Subscribe to the Retail Razor Podcast Network:</strong> <a href="https://retailrazor.com" target="_blank">https://retailrazor.com</a><br /><br /><strong>Subscribe to our Newsletter</strong>: <a href="https://retailrazor.substack.com" target="_blank">https://retailrazor.substack.com</a><br /><strong>Subscribe to our YouTube channel:</strong> <a href="https://go.retailrazor.com/utube" target="_blank">https://go.retailrazor.com/utube</a></p><br /><strong>Guest Info:<br />Gareth Johns</strong>, Chief Strategy Officer, <a href="https://trurating.com/" target="_blank">TruRating</a> - <a href="https://www.linkedin.com/in/gareth-johns-7166524/" target="_blank">https://www.linkedin.com/in/gareth-johns-7166524/</a><br />Gareth Johns is an internationally experienced product and data development leader with 20+ years of expertise in using big data and technology to drive business growth for major retailers. He played a key role in scaling dunnhumby, a global leader in customer data science, from a 30-person startup to an international powerhouse in marketing analytics and customer insights for Tier 1 retailers. After leading strategic initiatives across the US and Europe, he went on to Starcount before joining the TruRating team. Gareth is passionate about transforming the way retailers collect and use customer feedback. At TruRating, he’s helping businesses access real-time, transaction-tied consumer data at an unprecedented scale; revolutionizing how retailers measure and improve business performance.<br /> <br /><strong>More from TruRating about building loyalty:</strong><br /><a href="https://trurating.com/events/customer-retention-in-retail/" target="_blank">https://trurating.com/events/customer-retention-in-retail/</a><br /><br /><strong>Chapters:</strong><br /><p>(00:00) Preview</p><p>(01:10) Show Intro</p><p>(04:10) Welcome Gareth Johns</p><p>(04:24) Challenges in Retail Loyalty</p><p>(07:14) Importance of Store Staff</p><p>(10:24) Evolving Loyalty Programs</p><p>(13:12) Ethics and Sustainability in Loyalty</p><p>(16:26) Real-Time Feedback and Loyalty</p><p>(22:21) Final Thoughts and Recommendations</p><p>(26:11) Show Close</p><br /><strong>Meet your hosts,</strong> helping you cut through the clutter in retail data insights:<br /><br /><p><a href="https://bit.ly/LIRBelmar" target="_blank"><em>Ricardo Belmar</em></a> is an <a href="https://nrfbigshow.nrf.com/retail-voices" target="_blank">NRF Top Retail Voices for 2025</a> &amp; a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2021 – 2025. <a href="https://www.thinkers360.com/tl/profiles/view/3427" target="_blank">Thinkers 360</a> has named him a Top 10 Retail &amp; AGI Thought Leader, a Top 50 Management, Transformation, &amp; Careers Thought Leader, a Top 100 Digital Transformation &amp; Agentic AI Thought Leader, and named him one of the Top Voices for 2024 and 2025. He is an advisory council member at <a href="https://business.gmu.edu/retail/" target="_blank">George Mason University’s Center for Retail Transformation</a>, and the <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a>. He was most recently the director partner marketing for retail &amp; consumer goods in the Americas at Microsoft.</p><br /><p><a href="https://bit.ly/twCasey" target="_blank"><em>Casey Golden</em></a>, is CEO of <a href="https://www.luxlock.com/" target="_blank">Luxlock</a>, a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2023 - 2025, and a <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a> advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail &amp; Consumer Goods at CI&amp;T.</p><br /><p>Includes music provided by imunobeats.com, featuring <em>Tech Lore </em>from the album <em>Beat Hype</em>, written by Heston Mimms, published by Imuno.</p><br /><br /><br /><br />
play-circle icon
27 MIN
Boost Retail Conversion: Gareth Johns on Data-Driven Strategies That Drive Sales
NOV 1, 2025
Boost Retail Conversion: Gareth Johns on Data-Driven Strategies That Drive Sales
<strong>S2:E1 Revolutionize Your Retail Strategy with Data-Driven Conversion Insights</strong><br /><strong>&nbsp;</strong><br />Season Two of <em>The Retail Razor: Data Blades</em> opens with a sharp focus on the retail metric that makes or breaks growth: <strong>conversion rates</strong>.<br /> <br />Hosts <strong>Ricardo Belmar</strong> and <strong>Casey Golden</strong> sit down with <a href="https://www.linkedin.com/in/gareth-johns-7166524/" target="_blank"><strong>Gareth Johns</strong></a><strong>, Chief Data Officer at </strong><a href="https://trurating.com/" target="_blank"><strong>TruRating</strong></a>, to reveal how <strong>real-time shopper feedback</strong> and <strong>data-driven insights</strong> are helping retailers unlock millions in revenue.<br />&nbsp;<br /> In this episode, you’ll discover:<br /><ul><li>Why <strong>conversion</strong> is the biggest untapped retail growth opportunity.</li><li>The flaws in <strong>exit surveys, QR codes, and focus groups</strong>.</li><li>How <strong>staff availability and customer expectations</strong> directly impact sales.</li><li>A <strong>footwear case study</strong> that drove an <strong>8% lift in conversion</strong> and unlocked <strong>$16.7M in revenue</strong>.</li><li>Practical steps to <strong>increase in-store conversion rates</strong> and improve <strong>customer experience</strong>.</li></ul>&nbsp;<br />If you’re a <strong>CMO, COO, or CEO</strong> looking to optimize <strong>retail performance</strong>, this episode delivers <strong>conversion strategies</strong> you can act on today.<br /><br /><p><strong>Subscribe to the Retail Razor Podcast Network:</strong> <a href="https://retailrazor.com" target="_blank">https://retailrazor.com</a><br /><br /><strong>Subscribe to our Newsletter</strong>: <a href="https://retailrazor.substack.com" target="_blank">https://retailrazor.substack.com</a><br /><strong>Subscribe to our YouTube channel:</strong> <a href="https://go.retailrazor.com/utube" target="_blank">https://go.retailrazor.com/utube</a></p><br /><strong>Guest Info:<br />Gareth Johns</strong>, Chief Strategy Officer, <a href="https://trurating.com/" target="_blank">TruRating</a> - <a href="https://www.linkedin.com/in/gareth-johns-7166524/" target="_blank">https://www.linkedin.com/in/gareth-johns-7166524/</a><br />Gareth Johns is an internationally experienced product and data development leader with 20+ years of expertise in using big data and technology to drive business growth for major retailers. He played a key role in scaling dunnhumby, a global leader in customer data science, from a 30-person startup to an international powerhouse in marketing analytics and customer insights for Tier 1 retailers. After leading strategic initiatives across the US and Europe, he went on to Starcount before joining the TruRating team. Gareth is passionate about transforming the way retailers collect and use customer feedback. At TruRating, he’s helping businesses access real-time, transaction-tied consumer data at an unprecedented scale; revolutionizing how retailers measure and improve business performance.<br /><br /><strong>More from TruRating about optimizing conversion:</strong><br /><a href="https://trurating.com/blog/5-takeaways-from-our-conversion-analysis-masterclass" target="_blank">https://trurating.com/blog/5-takeaways-from-our-conversion-analysis-masterclass</a><br /><br /><strong>Chapters:</strong><br /><p>(00:00) Preview</p><p>(00:41) Show Intro</p><p>(03:17) Welcome Gareth Johns, Chief Data Officer, TruRating</p><p>(03:57) Challenges in Measuring Conversion</p><p>(08:36) Effective Shopper Feedback Mechanisms</p><p>(13:54) Case Study: Footwear Brand Conversion Success</p><p>(18:22) Key Takeaways and Actionable Insights</p><p>(20:11) How to Learn More</p><p>(20:53) Show Close</p><br /><strong>Meet your hosts,</strong> helping you cut through the clutter in retail data insights:<br /><br /><p><a href="https://bit.ly/LIRBelmar" target="_blank"><em>Ricardo Belmar</em></a> is an <a href="https://nrfbigshow.nrf.com/retail-voices" target="_blank">NRF Top Retail Voices for 2025</a> &amp; a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2021 – 2025. <a href="https://www.thinkers360.com/tl/profiles/view/3427" target="_blank">Thinkers 360</a> has named him a Top 10 Retail &amp; AGI Thought Leader, a Top 50 Management, Transformation, &amp; Careers Thought Leader, a Top 100 Digital Transformation &amp; Agentic AI Thought Leader, and named him one of the Top Voices for 2024 and 2025. He is an advisory council member at <a href="https://business.gmu.edu/retail/" target="_blank">George Mason University’s Center for Retail Transformation</a>, and the <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a>. He was most recently the director partner marketing for retail &amp; consumer goods in the Americas at Microsoft.</p><br /><p><a href="https://bit.ly/twCasey" target="_blank"><em>Casey Golden</em></a>, is CEO of <a href="https://www.luxlock.com/" target="_blank">Luxlock</a>, a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2023 - 2025, and a <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a> advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail &amp; Consumer Goods at CI&amp;T.</p><br /><p>Includes music provided by imunobeats.com, featuring <em>Tech Lore </em>from the album <em>Beat Hype</em>, written by Heston Mimms, published by Imuno.</p>
play-circle icon
22 MIN
Sharpening Retail Strategies | AI, Customer Experience, Retail Media, and Employee Impact
OCT 16, 2025
Sharpening Retail Strategies | AI, Customer Experience, Retail Media, and Employee Impact
<strong>Season 2 Trailer - Data Blades Returns: AI, CX, and Retail Media for Executive Leaders</strong><br /><strong>&nbsp;</strong><br />Welcome to Season 2 of <em>The Retail Razor: Data Blades</em>—the podcast that slices through complex retail research to deliver sharp, actionable insights and retail strategies for executive leaders in the AI era.&nbsp;<br />&nbsp;<br />In Season 1, we cut through the clutter with data-backed insights to identify strategies for:<br /><ul><li><strong>Inflation’s uneven impact across age groups</strong>—where seniors felt the pinch more than younger shoppers.</li><li><strong>Shifting shopping habits</strong>—like 74% of consumers using lists to control spending.</li><li><strong>The power of values in loyalty</strong>—with 77% of consumers saying brand values matter more than discounts.</li><li><strong>Self-checkout and employee experience</strong>—where well-informed store teams drove a 27% increase in average spend.</li></ul>&nbsp;<br />Now in Season 2, we’re going deeper. Hosts <a href="https://www.linkedin.com/in/rbelmar/" target="_blank">Ricardo Belmar</a>, RETHINK Retail Top Retail Expert &amp; NRF 2025 Retail Voice, and <a href="https://www.linkedin.com/in/cgoldenone/" target="_blank">Casey Golden</a>, RETHINK Retail Top Retail Expert, preview what’s ahead:<br /><ul><li>Exclusive insights from TruRating and top retail analysts to hone your data-driven retail strategies.</li><li>A focus on three pillars: <strong>Customer Experience, Retail Media, and Employee Experience.</strong></li><li>How <strong>AI is reshaping retail strategy</strong>—from predictive personalization to AI-powered workforce tools.</li><li>Revisiting themes of trust, transparency, and loyalty with fresh data and new perspectives.</li></ul>&nbsp;<br />If you're a VP, CMO, COO, or CEO in retail looking to make smarter, data-driven decisions for AI-first retail strategies, this is your podcast. Subscribe now and stay ahead of the curve with insights that drive conversion, loyalty, and operational excellence.<br /><br /><p><strong>Subscribe to the Retail Razor Podcast Network:</strong> <a href="https://retailrazor.com" target="_blank">https://retailrazor.com</a><br /><br /><strong>Subscribe to our Newsletter</strong>: <a href="https://retailrazor.substack.com" target="_blank">https://retailrazor.substack.com</a><br /><strong>Subscribe to our YouTube channel:</strong> <a href="https://go.retailrazor.com/utube" target="_blank">https://go.retailrazor.com/utube</a></p><br /><strong>Meet your hosts,</strong> helping you cut through the clutter in retail data insights:<br /><br /><p><a href="https://bit.ly/LIRBelmar" target="_blank"><em>Ricardo Belmar</em></a> is an <a href="https://nrfbigshow.nrf.com/retail-voices" target="_blank">NRF Top Retail Voices for 2025</a> &amp; a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2021 – 2025. <a href="https://www.thinkers360.com/tl/profiles/view/3427" target="_blank">Thinkers 360</a> has named him a Top 10 Retail &amp; AGI Thought Leader, a Top 50 Management, Transformation, &amp; Careers Thought Leader, a Top 100 Digital Transformation &amp; Agentic AI Thought Leader, and named him one of the Top Voices for 2024 and 2025. He is an advisory council member at <a href="https://business.gmu.edu/retail/" target="_blank">George Mason University’s Center for Retail Transformation</a>, and the <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a>. He was most recently the director partner marketing for retail &amp; consumer goods in the Americas at Microsoft.</p><br /><p><a href="https://bit.ly/twCasey" target="_blank"><em>Casey Golden</em></a>, is CEO of <a href="https://www.luxlock.com/" target="_blank">Luxlock</a>, a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2023 - 2025, and a <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a> advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail &amp; Consumer Goods at CI&amp;T.</p><br /><p>Includes music provided by imunobeats.com, featuring <em>Tech Lore </em>from the album <em>Beat Hype</em>, written by Heston Mimms, published by Imuno.</p>
play-circle icon
4 MIN
Retail Insights Unveiled: Maximizing Store Team Potential
MAR 13, 2025
Retail Insights Unveiled: Maximizing Store Team Potential
<p><strong>S1:E6 The Power of Knowledgeable Store Teams</strong><br /><strong>&nbsp;</strong><br />In the final episode to Season 1 of the <em>Retail Razor: Data Blades</em>, hosts Ricardo Belmar and Casey Golden welcome <a href="https://www.linkedin.com/in/georgina-nelson-11ab0631/" target="_blank">Georgina Nelson</a>, CEO of <a href="https://trurating.com/" target="_blank">TruRating</a>. Georgina discusses the significant impact well-informed store teams have on retail performance. Highlighting a global sporting goods retailer's success, Georgina reveals that 90% of shoppers acknowledged receiving multiple product options from staff, leading to a 27% increase in average shopper spend. The conversation emphasizes the importance of personalized customer interactions, cross-selling, upselling, and the tangible benefits of sales and product training. Insights are derived from TruRating’s innovative approach to gathering customer feedback directly at the point of sale, showing how it supports retailers in enhancing store performance and creating holistic shopping experiences.<br /><br /><p><strong>Subscribe to the Retail Razor Podcast Network:</strong> <a href="https://retailrazor.com" target="_blank">https://retailrazor.com</a><br /><br /><strong>Subscribe to our Newsletter</strong>: <a href="https://retailrazor.substack.com" target="_blank">https://retailrazor.substack.com</a><br /><strong>Subscribe to our YouTube channel:</strong> <a href="https://go.retailrazor.com/utube" target="_blank">https://go.retailrazor.com/utube</a></p><br /><br /><strong>Chapters:<br /></strong><p>(00:00) Show Intro</p><p>(01:12) Georgina Nelson - The Strategic Advantage of Well-Informed Store Teams</p><p>(09:40) Show Close</p><br /><strong>Meet your hosts,</strong> helping you cut through the clutter in retail &amp; retail tech:<br /><p><a href="https://bit.ly/LIRBelmar" target="_blank"><em>Ricardo Belmar</em></a> is an <a href="https://nrfbigshow.nrf.com/retail-voices" target="_blank">NRF Top Retail Voices for 2025</a> &amp; a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2021 – 2025. <a href="https://www.thinkers360.com/tl/profiles/view/3427" target="_blank">Thinkers 360</a> has named him a Top 10 Retail &amp; AGI Thought Leader, a Top 50 Management, Transformation, &amp; Careers Thought Leader, a Top 100 Digital Transformation &amp; Agentic AI Thought Leader, and named him one of the Top Voices for 2024 and 2025. He is an advisory council member at <a href="https://business.gmu.edu/retail/" target="_blank">George Mason University’s Center for Retail Transformation</a>, and the <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a>. He was most recently the director partner marketing for retail &amp; consumer goods in the Americas at Microsoft.</p><br /><p><a href="https://bit.ly/twCasey" target="_blank"><em>Casey Golden</em></a>, is CEO of <a href="https://www.luxlock.com/" target="_blank">Luxlock</a>, a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2023 - 2025, and a <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a> advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail &amp; Consumer Goods at CI&amp;T.</p><br /><p>Includes music provided by imunobeats.com, featuring <em>Tech Lore </em>from the album <em>Beat Hype</em>, written by Heston Mimms, published by Imuno.</p><br /><br /></p>
play-circle icon
10 MIN
Shaping the Checkout Experience: The Power of Consumer Perception
MAR 10, 2025
Shaping the Checkout Experience: The Power of Consumer Perception
<p><strong>S1:E5 Revolutionizing the Checkout: How Choice Impacts Purchase Behavior</strong><br /><strong>&nbsp;</strong><br />In this episode of the <em>Retail Razor Show: Data Blades</em>, hosts Ricardo Belmar and Casey Golden are joined by <a href="https://www.linkedin.com/in/georgina-nelson-11ab0631/" target="_blank">Georgina Nelson</a>, CEO of <a href="https://trurating.com/" target="_blank">TruRating</a>, to explore the essential role of consumer choice during the checkout experience. Georgina shares insights gathered from over 14,000 customers across the US, UK, and Australia about their preferences for self-checkout versus manned cashiers. The discussion reveals that while convenience stores see a higher preference for self-checkout, segments like apparel still lean towards manned cashiers due to the nature of the shopping experience. Additionally, data indicates that perception of limited checkout options can lead consumers to spend significantly less. We highlight the importance of retailers investing in offering choices to avoid dips in transaction values and improve customer satisfaction. We also look at practical approaches for retailers to balance between technology and human assistance at checkout, ensuring an optimized customer journey!<br /> <br /><p><strong>Subscribe to the Retail Razor Podcast Network:</strong> <a href="https://retailrazor.com" target="_blank">https://retailrazor.com</a><br /><br /><strong>Subscribe to our Newsletter</strong>: <a href="https://retailrazor.substack.com" target="_blank">https://retailrazor.substack.com</a><br /><strong>Subscribe to our YouTube channel:</strong> <a href="https://go.retailrazor.com/utube" target="_blank">https://go.retailrazor.com/utube</a></p><br /><br /><strong>Chapters:</strong><br /><p>(00:00) Show Intro</p><p>(01:12) Georgina Nelson - Perception of Choice is Essential During the Checkout Experience</p><p>(09:13) Show Close</p><br /><strong>Meet your hosts,</strong> helping you cut through the clutter in retail &amp; retail tech:<br /><p><a href="https://bit.ly/LIRBelmar" target="_blank"><em>Ricardo Belmar</em></a> is an <a href="https://nrfbigshow.nrf.com/retail-voices" target="_blank">NRF Top Retail Voices for 2025</a> &amp; a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2021 – 2025. <a href="https://www.thinkers360.com/tl/profiles/view/3427" target="_blank">Thinkers 360</a> has named him a Top 10 Retail &amp; AGI Thought Leader, a Top 50 Management, Transformation, &amp; Careers Thought Leader, a Top 100 Digital Transformation &amp; Agentic AI Thought Leader, and named him one of the Top Voices for 2024 and 2025. He is an advisory council member at <a href="https://business.gmu.edu/retail/" target="_blank">George Mason University’s Center for Retail Transformation</a>, and the <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a>. He was most recently the director partner marketing for retail &amp; consumer goods in the Americas at Microsoft.</p><br /><p><a href="https://bit.ly/twCasey" target="_blank"><em>Casey Golden</em></a>, is CEO of <a href="https://www.luxlock.com/" target="_blank">Luxlock</a>, a <a href="https://rethink.industries/top-retail-experts-2024/#%23top" target="_blank">RETHINK Retail Top Retail Expert</a> from 2023 - 2025, and a <a href="https://www.retailcloudalliance.com/our-community" target="_blank">Retail Cloud Alliance</a> advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail &amp; Consumer Goods at CI&amp;T.</p><br /><p>Includes music provided by imunobeats.com, featuring <em>Tech Lore </em>from the album <em>Beat Hype</em>, written by Heston Mimms, published by Imuno.</p><br /><br /><br /></p>
play-circle icon
10 MIN