<p>Sergeant Tom Lee, a mental health deputy, shares insights on the unseen struggles of first responders, the importance of listening, and the misconceptions surrounding mental health calls. He also discusses the impact of administration on first responders and the need for trust and understanding in mental health work. The conversation delves into the importance of empathy and communication in emergency response, the impact of traumatic calls on responders, the role of faith in coping with trauma, and the significance of seeking help and finding peace.</p><p></p><p>Takeaways</p><ul><li>Unseen struggles of first responders</li><li>Importance of listening and understanding</li><li>Misconceptions about mental health calls</li><li>Impact of administration on first responders</li><li>Need for trust and understanding in mental health work Empathy and communication are crucial in emergency response</li><li>Traumatic calls have a profound impact on responders</li><li>Faith plays a significant role in coping with trauma</li><li>Seeking help and finding peace are essential for mental well-being</li></ul><p></p><p>Chapters</p><ul><li>00:00 Need for Trust and Understanding in Mental Health Work</li><li>36:10 Importance of Empathy and Communication in Emergency Response</li><li>48:34 Coping with Trauma and the Role of Faith</li><li>58:11 Seeking Help and Finding Peace</li></ul>