<p>Pressed for time? Here’s the condensed version.</p> <p>In this episode's highlights, Jonny Bramwell, Regional Head of Operations at Rosa’s Thai, breaks down what operational excellence really looks like when you’re scaling fast - without losing heart, culture, or energy.</p> <p>From rolling out Rosa’s Done Right across 46 locations to redefining success beyond the P&amp;L, Jonny shares how clarity, language, and people-first leadership drive results.</p> <p><b>You’ll hear:</b></p> <p>&gt;&gt; Why giving GMs “the gift of time” changes everything</p> <p>&gt;&gt; How Rosa’s Done Right created shared language across the business</p> <p>&gt;&gt; Why peer-led coaching beats top-down audits</p> <p>&gt;&gt; How guest sentiment and team retention outperform traditional metrics</p> <p>&gt;&gt; What “beautiful chaos” means and why it’s core to the Rosa’s experience</p> <p>Hosted by <a href="http://linkedin.com/in/sheridanconor?miniProfileUrn=urn%253Ali%253Afs_miniProfile%253AACoAAAsxLQkB8q_og_45xY5sPK6_tYxjMZo6tnI&amp;skipRedirect=true&amp;miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAsxLQkB8q_og_45xY5sPK6_tYxjMZo6tnI" target="_blank">Conor Sheridan</a>, CEO of <a href="https://www.nory.ai/" target="_blank">Nory</a>.</p> <p>Connect with <a href="https://www.linkedin.com/in/jonny-bramwell-091b4759/" target="_blank">Jonny Bramwell</a> on LinkedIn. </p> <p>Listen to the full episode on <a href="https://podcasts.apple.com/gb/podcast/inside-rosas-thais-playbook/id1825066598?i=1000722910835" target="_blank">Apple</a>, <a href="https://open.spotify.com/episode/62rEhzvFjSqdhnFKbvLILl?si=eb446044b7f744b6" target="_blank">Spotify</a> &amp; <a href="https://youtu.be/IHzAbvChxBY?si=UzEkWOHV8hulRqY7" target="_blank">YouTube</a>. </p>