<p>Culture isn’t top-down - it’s built from the ground up.</p> <p>In this episode’s highlights, Blacklock’s Ops Director Maria McCann shares how a people-first approach to training, onboarding and culture has driven real results across their growth.</p> <p><b>You’ll hear:</b></p> <p>&gt;&gt; Why off-the-shelf training can’t build brand culture</p> <p>&gt;&gt; How investing in people slashes turnover and boosts profitability</p> <p>&gt;&gt; The power of bottom-up values creation</p> <p>&gt;&gt; Why onboarding is about time, not checklists</p> <p>&gt;&gt; What the “Power of 1%” really means in hospitality</p> <p>Hosted by <a href="http://linkedin.com/in/sheridanconor?miniProfileUrn=urn%253Ali%253Afs_miniProfile%253AACoAAAsxLQkB8q_og_45xY5sPK6_tYxjMZo6tnI&amp;skipRedirect=true&amp;miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAsxLQkB8q_og_45xY5sPK6_tYxjMZo6tnI" target="_blank">Conor Sheridan</a>, CEO of <a href="https://www.nory.ai/" target="_blank">Nory</a>.</p> <p>Connect with <a href="https://www.linkedin.com/in/maria-mccann-b60b86144/" target="_blank">Maria McCann</a> on LinkedIn.</p> <p>Listen to the full episode on <a href="https://podcasts.apple.com/gb/podcast/blacklocks-people-first-growth-strategy/id1825066598?i=1000721001029" target="_blank">Apple</a>, <a href="https://open.spotify.com/episode/2WVYb6UXwvwHaIX33AY53H?si=d798ff3e11604998" target="_blank">Spotify</a> &amp; <a href="https://youtu.be/kFxsJ18UxIY?si=jnMQoQC83d3qyg6u" target="_blank">YouTube</a>. </p> <p><br /></p>