Retail Reckoning - Retail Stories from Retail Frontlines
Retail Reckoning - Retail Stories from Retail Frontlines

Retail Reckoning - Retail Stories from Retail Frontlines

Clare Bailey (Retail Champion)

Overview
Episodes

Details

Welcome to “Retail Reckoning,” the place where you get the real truth about what’s happening on Britain’s high streets. Hosted by Clare Bailey—aka the retail champion and basically a walking encyclopedia for all things retail—this show skips the sugar-coating and gets straight to the good stuff. Clare brings you sharp insights, honest stories, and no-fluff advice from people who've lived and breathed retail for years. Whether you love your local high street or just want to know what’s really going on behind the shop windows, you’re going to get plenty of sass, soul, and stories that actually matter. If you care about your town centre or just want the straight facts on retail, you’re in the right spot. Let’s get into it!

Recent Episodes

The Simple Fixes Retailers Ignore… That Drive Real Profit
DEC 15, 2025
The Simple Fixes Retailers Ignore… That Drive Real Profit
If you’ve ever wondered why your shop looks busy but your bank account doesn’t agree, this episode will feel uncomfortably familiar — in a good way.Today, Kim Hulse and I pull back the curtain on the small, boring-but-brilliant changes that real retailers have made to genuinely shift their margins. We’re talking about the fixes most businesses overlook because they’re too busy firefighting, guessing, or simply doing things “the way we always have.”Across several case studies — from a sports shop drowning in choice, to a boutique losing money on basics but over-buying on fashion, to a multi-million-pound family business stuck in chaos — we show how simple decisions around stock, suppliers, store layout, pricing, and team rhythm can unlock thousands in profit.Not by spending more. Not by rebranding. Just by tightening the fundamentals.You’ll hear:• The stock mistakes that silently drain your cash• How supplier conversations (yes, real ones) can improve margin• Why basics matter more than you think• The danger of “I’ll just buy it because it’s pretty” buying• How small stores lose sales simply by missing key information in-store• What to fix before investing in marketing• Why January is the best month for a quiet reset that pays off all year• The difference between promotions that lift margin and promotions that burn itAnd, importantly, why retail rewards momentum — not perfection.If you want 2026 to be calmer, more profitable, and far less chaotic, start with the basics. One small change at a time.
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46 MIN
Boxing Day Blues, Gift Cards, and Why Piers Morgan Hates Me
NOV 24, 2025
Boxing Day Blues, Gift Cards, and Why Piers Morgan Hates Me
Customers are getting wise to the Boxing Day Blues. Gifts that drop to half price two days after Christmas, last-minute discount emails, and retailers training shoppers to hold back are fuelling frustration and eroding trust. Hi, I'm Clare Bailey, founder of Retail Champion. In this episode, I explain how post-Christmas behaviour has shifted, why bargain hunting is now a year-round reflex, and what retailers can actually do about it.I look at the rise of cash, gift cards and experiences, the emotional shift from “stuff” to “memories,” and what the data is showing us about who’s buying what. I also explore the truth about unredeemed gift cards, and why pairing products with small experiences can boost value perception.Then we take a look at Boxing Day trading culture itself. Should staff work? Should shops stay open? And what really happens when teams feel unsupported at the busiest time of year?Finally, I lay out the simplest solution of all: honesty. And how you can apply that to your business as a retail decision maker.What are you waiting for? Click play to hear all the insights.Chapters:00:00 — Introduction: The Boxing Day Blues00:20 — The Gift Receipt Era01:06 — Why Shoppers Feel Cheated02:23 — Scarcity, FOMO and Late Buying03:40 — The Game of Chicken04:41 — Cash, Gift Cards and Digital Wallets05:34 — The Gift Card Secret06:00 — The Experience Boom07:11 — Pairing Products With Experiences08:13 — Boxing Day Betrayal08:52 — The Price Promise Solution09:49 — Should Retail Staff Work Boxing Day?11:19 — Resentment on the Shop Floor11:42 — Final Retail ReckoningMentioned in this episode:Retail Reckoning Podcast Insights NewsletterGet Retail Reckoning Podcast Insights and Goodies - https://retailreckoningpodcast.co.uk/newsletterRetail Reckoning Podcast VIP newsletter
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13 MIN