Most of us think we’re good listeners… but we’re really just waiting for our turn to talk. In this episode, David and William call out the hidden habits—reloading, multitasking, and conversational narcissism—that quietly break trust, kill engagement, and cost more than we realize.<br /><br />Key Topics:<br /><br />•    Listening ≠ hearing — true listening is about understanding, not responding.<br />•    Silence is a leadership skill—it allows people to process, open up, and feel heard.<br />•    Deep listening reduces stress, lowers defensiveness, and increases trust<br />•    There are 3 levels of listening: <br />o    Level 1: Me-focused<br />o    Level 2: You-focused<br />o    Level 3: Context &amp; what’s not said<br />•    Leaders who don’t listen create disengagement, poor performance, and turnover.<br />•    Practical moves: <br />o    Pause (count to 3)<br />o    Paraphrase before responding<br />o    Don’t interrupt<br />o    Listen with your eyes<br />