In this episode of the e-commerce marketing podcast, host Arlen Robinson speaks with Matthew Stafford, CEO of Build Grow Scale, about the importance of e-commerce optimization. They discuss how brands can transform their sales by focusing on conversion rates rather than just increasing traffic. Matthew shares insights on common mistakes e-commerce brands make, the significance of customer feedback, and actionable strategies to reduce cart abandonment. The conversation also explores the role of AI in e-commerce and future trends in the industry, concluding with Matthew's personal experiences and insights.

Key Episode Takeaways:

• Traffic is not the main problem; conversion rates are.
• Most e-commerce stores convert at 2-3%.
• Optimizing existing traffic can double business revenue.
• Human behavior, not tricks, drives successful optimization.
• Brands often copy big companies without understanding their strategies.
• Customer feedback is crucial for website optimization.
• SMS recovery can significantly reduce cart abandonment.
• Clear communication on websites increases trust and conversions.
• AI will play a major role in the future of e-commerce.
• Simplicity in design is key to improving user experience.

For show transcript highlights, past guests, and more, visit: https://www.ecommercemarketingpodcast.com

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Past guests on the ecommerce marketing podcast include Neil Patel, Nemo Chu, Luke Lintz, Luke Carthy, Amber Armstrong, Kris Ruby and many more.

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