The Business Side of Estate Agency Most Agents Underestimate

AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove Being good at estate agency and being good at running an estate agency business are not necessarily the same thing. In this episode of Golden Nuggets: Movers & Shakers, Ben Madden, Principal Director of Fine & Country West London, joins Silvia Eldawi to unpack what agents can underestimate when they move into business ownership. From finding the next instruction and progressing difficult sales to accountants, compliance, HR, restructuring and eventually selling a business — this is the part of estate agency that happens beyond the sale. 🎙️ WHAT WE COVER • The three parts of estate agency • Why business generation is so often underestimated • Difficult conversations and sales progression • Cash flow and financial management • Compliance and business ownership • HR and people management • When to outsource specialist expertise • Preparing an agency for due diligence • Restructuring four branches into one hub • How a business valuation unexpectedly became a sale process • Why Ben ultimately remained in the industry 💡 GOLDEN NUGGET “The best agents in this country are very comfortable with the difficult conversations.” ⏱️ CHAPTERS 00:00 What agents underestimate about generating business 00:29 Rightmove supports this season 01:02 Good agent vs good business owner 03:13 What changes when you own the business? 04:59 What happens when you sell the business? 08:15 The unexpected route to a business valuation 09:13 Four potential buyers arrive 10:05 Why Ben stayed in estate agency 🤝 MORE FROM RIGHTMOVE Unlock more opportunities with Rightmove: https://hub.rightmove.co.uk/maximising-your-opportunity Discover more ways Rightmove is championing agents: https://hub.rightmove.co.uk/share-your-expertise/ 👤 ABOUT BEN MADDEN Ben Madden is Principal Director of Fine & Country West London and an experienced estate agency business owner, mentor and trainer. 🔗 FOLLOW SILVIA ELDAWI Website: https://propologi.com/ LinkedIn: https://www.linkedin.com/in/silviaeldawi/ Instagram: https://www.instagram.com/silviaeldawi/ 💬 VIEWS & OPINIONS The views and opinions expressed by the host and guests are their own and do not necessarily reflect those of Rightmove. This content is provided for general information and discussion purposes only and should not be relied upon as professional, legal, financial or property advice. ✨ ABOUT GOLDEN NUGGETS Golden Nuggets gets property’s movers & shakers talking — uncovering the stories, debates, playbooks and lessons behind the people moving the property industry forward. Hosted by Silvia Eldawi.