House of Property

An email arrives. A WhatsApp pings. Someone leaves a voicemail—and then calls again to check you’ve received it. When did an immediate response become the measure of good service? This week, Katie Griffin and Martyn Baum explore the pressure to be constantly available in property and business. From evening messages to “just a quick question” on your day off, how do we manage expectations without feeling we’re letting people down? Does replying faster always mean we’re helping? Can we give thoughtful advice when we’re constantly interrupted? And how much of the urgency comes from our clients—and how much have we created ourselves? We’ll be talking boundaries, communication and the difference between something that needs attention and something that needs attention right now. Join Katie and Martyn for another honest, lively conversation—with no expectation that you reply immediately! #HouseOfProperty #PropertyPodcast #EstateAgency #PropertyIndustry #Business #WhenDidEverythingBecomeUrgent

Just because we've always done it, or because everyone else is doing it, does that mean we should? Following last week's conversation about drowning in noise, Katie and Martyn turn the spotlight on estate agency itself and ask whether some of the things we spend our time, energy and money on are actually necessary. Printed property brochures, newspaper advertising, social media, virtual tours, endless reports and the latest technology — are they genuinely helping us sell homes, or are we simply doing them because we think we should? And what about the traditional practices we've left behind? From posting property particulars and working the applicant register to picking up the telephone and building relationships, have we lost sight of some of the things that made estate agency work? This week, we're questioning the old habits, challenging the new trends and asking what really delivers results for our clients. Because being a better estate agent isn't necessarily about doing more. Sometimes it's about doing less, but doing it exceptionally well. Join Katie and Martyn for another honest, lively and possibly controversial conversation about the property industry. #HouseOfProperty #EstateAgency #PropertyPodcast #PropertyIndustry #EstateAgents #DoWeReallyNeedTo

This week on HOP, Katie Griffin and Martyn Baum take on the constant stream of headlines, notifications, reports, dashboards and data that seem to dominate modern business. From doom-and-gloom property headlines to clients expecting instant replies, the question is simple: are we better informed — or just overwhelmed? We ask whether agents really need to answer everything immediately, what tasks we could stop doing tomorrow that nobody would notice, and whether more communication always means better service. And then there’s the controversial one: do sellers actually need Rightmove click-through reports? Do these reports genuinely help clients understand what is happening with their property, or are they just vanity metrics that tell us how many people looked without telling us why they did not book a viewing? If a property is getting plenty of online attention but no physical viewings, is that useful evidence for a price conversation — or does “no viewings” already tell us everything we need to know? Katie and Martyn debate where data becomes useful insight, when reporting becomes noise, and whether the real job of an agent is not simply to give clients information — but to explain what that information actually means. Plus: what could you stop doing in your business tomorrow that nobody would even notice?

What happens when an estate agent experiences the moving process as a buyer and a seller? This week at House of Property with Katie Griffin and Martyn Baum we are turning the questions on Martyn. We want to know what has surprised him, where the process has felt frustrating, what good communication really looks like from the customer’s side, and what we as estate agents could do better. From arranging viewings and receiving feedback to making an offer and waiting for a sale to progress, we’ll talk honestly about the moments that matter most to buyers and sellers. If you work in property, when did you last experience the process as your customer does? Join us for House of Property, Season 6, Episode 14: The View from Both Sides. #HouseOfProperty #EstateAgents #PropertyPodcast #BuyingAHome #SellingAHome #EstateAgency

When was the last time you looked at your business through the eyes of a potential customer? This week, Katie Griffin and Martyn Baum discuss the parts of a business that can easily become tired, outdated or forgotten. From keeping your Google and Apple business pages accurate and engaging, to reviewing your website and checking that your online valuation tool still looks fresh and works properly. We also explore the importance of physical presence: your office space, window displays, signage and property boards. Do they still represent the quality of your business and create the right first impression? It is easy to become focused on the day-to-day workload, but the small details matter. Regularly reviewing, refreshing and maintaining every customer touchpoint helps your business remain visible, relevant and ready for its next opportunity. Join us live for HOP Season 6, Episode 13: Don’t Let Your Business Go Stale or catch up on Apple Podcast and Spotify #HouseOfProperty #EstateAgents #PropertyMarket #FeelTheFear #MakeTheMove #PropertyPodcast #BusinessMindset #SalesSkills #EstateAgency #RealTalkInAgency