The One Question That Exposes a Bad Automation Vendor

Ask a vendor where their system has failed before, and you learn fast whether they are being straight with you. Adrian Kumar of DHL Supply Chain tells host Colin Hutchings why suppliers sometimes quote productivity numbers that only work in theory, and what customers should ask before signing. Kumar walks through a pick-to-belt project that got pulled years after go-live once the real numbers stopped adding up. KEY MOMENTS: - Suppliers can quote "in theory" numbers, like 600 picks an hour, that drop closer to 300 in daily operation - Customers should ask vendors directly where their solution has fallen short and what they changed afterward - Most major installation problems surface within the first year, but full reevaluation often waits for new leadership - A pick-to-belt system from the 1970s was ripped out years later once ongoing operating costs outweighed the gains Visit rocrich.com to learn how Rocrich AGV Solutions can help you start or scale your automation journey.