NN/G UX Podcast

If you've ever wrapped up a great research study, delivered the readout, and then watched the insights vanish into a folder no one opens again, this one's for you. Laura Klein talks with Jake Burghardt, author of Stop Wasting Research, about why a repository alone never gets research used, how to treat insights as durable business assets instead of one-time reports, and where generative AI genuinely helps — and where it doesn't — when it comes to getting more value out of research your organization already has. About Jake Burghardt & Integrating Research: LinkedIn | Medium | Integrating Research Jake's book: Stop Wasting Research: Maximize the Product Impact of Your Organization's Customer Insights (Rosenfeld Media) — get 20% off with code: swr-pod Related NN/G Articles & Courses: Why Research Repositories Fail and How to Get Them Right Research Repositories for Tracking UX Research and Growing Your ResearchOps ResearchOps 101 Accelerating Research with AI Course: Usability Testing TYXU5WMUAXAS8GTC

Job searching has always been harder than it looks, and if you've been searching for a while without much traction, there's a good chance your strategy is working against you. Guest host Laura Klein sits down with Sarah Doody, founder of the Career Strategy Lab, to talk about what UX practitioners get wrong when searching for work. They cover: Why the DIY approach tanks your confidence over time How to treat yourself as a candidate-product — complete with features, benefits, and a roadmap The role of community in the job search what your LinkedIn is actually signaling to recruiters Why some of the best UX opportunities are hiding in industries you've never considered. About Sarah Doody | Bio | LinkedIn Career Strategy Lab (Website) Career Strategy Lab Podcast Follow Sarah on Instagram Related NN/G Articles & Episodes: EP 59 | Getting Hired in UX: What to Do When Apply-and-Wait Isn't Enough (with Evan Sunwall) EP 53 | Why You’re Not Getting Job Interviews (with Hang Xu) Ep 19 | Designing a UX Career (with Sarah Doody) UX Layoff Crisis: A Guide for Resilience and Recovery Templates and Tools for UX Job Seekers Growing in Your UX Career: Study Guide Try One of Our Courses Successful UX Job Searching (Self-Paced) Hiring UX Talent (Self-Paced) Becoming a UX Consultant: Launch Your Practice (Self-Paced) Storytelling to Present UX Work (Live Online) Don’t forget to like and subscribe! ❤️ Follow Us On: Newsletter Instagram Linkedin 📹 Post-production by Jackie Jones TYXU5WMUAXAS8GTC

OKRs are a popular choice to communicate team goals… but most teams do them wrong. In this episode, Laura Klein talks with Christina Wodtke, author of Radical Focus, about what actually makes objectives and key results work: the weekly and quarterly rituals that keep goals alive, why psychological safety matters more than making perfect predictions, and how strategy and vision have to exist before you can even set an OKR in the first place. About Christina Wodtke: LinkedIn | Eleganthack (blog) | Books by Christina Wodtke Other Related NN/g Articles & Courses: Aligning UX Metrics with Organizational Goals: A Workshop Guide Crossfunctional Collaboration: Challenges and Strategies for Success Project Postmortems for UX Teams: Learning from Success and Failure Lean UX & Agile: Study Guide Psychology for UX: Study Guide Course: Lean UX and Agile Course: Leading Highly Effective UX Teams

Most UX practitioners have spent their careers fighting for the user — pushing back against dark patterns, advocating for quality, and insisting that making things better for people is also better for the business. Eric Ries would say that instinct is exactly right. And that it's not enough. In this episode, host Laura Klein talks with Eric Ries — New York Times Best Selling Author of The Lean Startup and founder of the Long Term Stock Exchange — about his new book, Incorruptible: Why Good Companies Go Bad...and How Great Companies Stay Great. Eric makes the case that most of today's business best practices are actively value-destroying, and that the builders, designers, and makers who already believe product quality matters are more revolutionary than they realize — they just lack the tools to protect that belief inside their organizations. They dig into the history of shareholder primacy, why corporate governance is something every practitioner should understand, and the very specific questions you can ask in a job interview to find out whether a company is genuinely mission-driven or just mission-hopeful. About Eric Ries | Linkedin The Eric Ries Show Incorruptible (New Book) - Available Now! The Lean Start Up (Book) Related NN/G Articles & Videos UX Stakeholder Engagement 101 Deceptive Patterns in UX: How to Recognize and Avoid Them Four Factors in UX Maturity UX Maturity Is a Living System, Not a Ladder UXers Need to Think Like Product Leaders Try One of Our Courses → Becoming a UX Strategist (Live Online)→ Successful Stakeholder Relationships (Live Online)→ Lean UX and Agile (Live Online)→ Demonstrating UX Value (Self-Paced)→ UX Maturity: Elevating Organizational UX Practices (Self-Paced) Don’t forget to like and subscribe! ❤️ Follow Us On: Newsletter Instagram Threads Linkedin Bluesky X 📹 Post-production by Tiago Pedro (Design Assistant) Megan Brown (Social Media Lead)

What does it actually mean to design conversationally? Not "add a chatbot" — but genuinely apply the principles of human conversation to the systems we build? In this episode, host Laura Klein sits down with Erika Hall, author of Conversational Design and Just Enough Research, to re-visit a topic that's only gotten more relevant since her book came out in 2018. They dig into why language has always been an important part of any interface, what the cooperative principle of conversation can teach us about interaction design, and how the current AI moment is muddying what "conversational" even means. Erika also makes a sharp distinction between AI that solves real problems and AI that performs work — and offers a theory about why so many people are reaching for answer machines right now. Plus: why the best consulting advice is often just "you have to talk to each other," the role of domain expertise in getting anything useful out of an LLM, and what painting chickens has to do with learning to see. About Erika Hall | LinkedIn | Bluesky Her Studio - Mule Design Conversational Design Just Enough Research Related NN/G Articles: AI Chatbots Discourage Error Checking Designing AI Products and Features: Study Guide Sycophancy in Generative-AI Chatbots AI Features Must Solve Real User Problems Try One of Our Courses → Designing AI Experiences (Live Online) → The Human Mind and Usability (Live Online) → Understanding LLMs (Self-Paced) → Informative Microcopy (Self-Paced) Don’t forget to like and subscribe! ❤️ Follow Us On: Newsletter Instagram Threads Linkedin 📹 Post-production by Tiago Pedro (Design Assistant) Megan Brown (Social Media Lead) TYXU5WMUAXAS8GTC