Business of Drinks

In this week’s episode, we’re joined by Ryan Looper, Chief Growth Officer at De Maison Selections, for a tactical conversation about how to sell better in today’s drinks market.Ryan has seen the business from multiple angles: restaurant service, top-performing New York sales rep, distributor leader, and now national growth strategist for a leading importer. His central thesis is this: sales are not the goal; sales are the result. The real work is building ongoing, useful dialogue with accounts.Ryan breaks down what separates average reps from the ones who consistently win placements. His advice:• Think like a buyer. Taste like a buyer. Great reps don’t just taste for quality. They taste for fit: where a product belongs, what problem it solves, and which buyer will respond to it.• Track the person, not just the activity. Calls, samples, and follow-ups matter. But the real advantage comes from understanding who the buyer is, what they say they like, what they actually buy, and how they run their program.• Treat accounts like a portfolio. Ryan’s advice is to keep building a diverse account base — because restaurants close, buyers move, programs shift, and placements turn over. His shorthand: “Always be opening.”• Move beyond features. Organic farming, native yeast, small production, and place-based stories may matter. But in top accounts, those cues are often table stakes. The harder question is why a product matters to this buyer, in this program, right now.• Use objections to deepen the conversation. When a buyer says they already have too much Champagne, that may be true in the moment. But it won’t be true forever. Ryan explains how to keep the dialogue alive without forcing the sale.• Know when to say no. Saying yes to everything does not scale. Ryan makes the case that boundaries can build trust — and that a well-placed “no” can sometimes lead to better business.For founders trying to gain traction, distributors building stronger teams, or salespeople looking to improve their craft, this episode is packed with practical guidance on how to build better relationships, smarter account strategies, and more durable sales.For the latest updates, follow us:Business of Drinks website (sign up for our newsletter!)Business of Drinks YouTubeBusiness of Drinks LinkedInInstagram @bizofdrinksErica Duecy, co-host: Erica Duecy is founder and co-host of Business of Drinks and one of the drinks industry’s most accomplished digital and content strategists. She runs the consultancy and advisory arm of Business of Drinks and has built publishing and marketing programs for Drizly, VinePair, SevenFifty, and other hospitality and drinks tech companies.Erica Duecy LinkedInInstagram @ericaduecyScott Rosenbaum, co-host: Scott Rosenbaum is co-host of Business of Drinks and a veteran strategist and analyst with deep experience building drinks portfolios. Most recently, he was the Portfolio Development Director at Distill Ventures. Prior to that, he was the Vice President of T. Edward Wines & Spirits, a New York-based importer and distributor.Scott Rosenbaum LinkedInCaroline Lamb, contributor: Caroline is a producer and on-air contributor at Business of Drinks and a key account sales and marketing specialist at AHD Vintners, a Michigan-based importer and distributor.Caroline Lamb LinkedInInstagram @borkalineIf you enjoyed today’s conversation, follow Business of Drinks wherever you’re listening, and don’t forget to rate and review us. Your support helps us reach new listeners passionate about the drinks industry. Thank you!

In this episode, we sit down with Jesse Bongiovi, Founder of Hampton Water Wine Company and Lily Pond Group, to unpack how a brand that could have been written off as “celebrity wine” — backed by his father, Jon Bon Jovi — turned into a durable growth engine that’s bucking industry trends.Hampton Water is now at ~150,000 cases globally, growing ~20% year-over-year, distributed in 60+ countries, and built on a model that looks very different from how wine brands are typically scaled. During the pandemic, it became the #1 selling rosé on Wine.com, while also building one of the largest digital footprints in the category — now the most-followed alcohol brand on TikTok (~400K+ followers), according to Bongiovi — with some ~600,000 followers across platforms.But the real story is how that growth was built — and what it indicates about how wine is actually selling today.🔶 Demand-first, not distribution-firstHampton Water didn’t start by chasing placements. It built consumer pull first — through digital, DTC, and community — then used that demand to unlock distribution.🔶 Awareness doesn’t scale — repeat purchase doesEarly visibility (including the Bon Jovi name) opened doors, but it didn’t drive the business. Growth came once the product earned credibility and consumers came back for a second and third bottle.🔶 Most consumers aren’t buying wine the way the industry thinksWith ~86% of buyers choosing based on label alone (and another ~10% factoring in price), according to Bongiovi, the strategy shifted toward reducing friction — making the product easy to recognize, choose, and bring into any occasion.🔶 Sell the occasion, not the categoryHampton Water isn’t positioned around varietal or region. It’s built around moments — what you’re drinking, where you are, and who you’re with — making wine easier to engage with for a broader audience.This episode is a case study in how a modern wine brand scales — by aligning with how consumers actually behave, not how the industry expects them to.For the latest updates, follow us:Business of Drinks website (sign up for our newsletter!)Business of Drinks YouTubeBusiness of Drinks LinkedInInstagram @bizofdrinksErica Duecy, co-host: Erica Duecy is founder and co-host of Business of Drinks and one of the drinks industry’s most accomplished digital and content strategists. She runs the consultancy and advisory arm of Business of Drinks and has built publishing and marketing programs for Drizly, VinePair, SevenFifty, and other hospitality and drinks tech companies.Erica Duecy LinkedInInstagram @ericaduecyScott Rosenbaum, co-host: Scott Rosenbaum is co-host of Business of Drinks and a veteran strategist and analyst with deep experience building drinks portfolios. Most recently, he was the Portfolio Development Director at Distill Ventures. Prior to that, he was the Vice President of T. Edward Wines & Spirits, a New York-based importer and distributor.Scott Rosenbaum LinkedInCaroline Lamb, contributor: Caroline is a producer and on-air contributor at Business of Drinks and a key account sales and marketing specialist at AHD Vintners, a Michigan-based importer and distributor.Caroline Lamb LinkedInInstagram @borkalineIf you enjoyed today’s conversation, follow Business of Drinks wherever you’re listening, and don’t forget to rate and review us. Your support helps us reach new listeners passionate about the drinks industry. Thank you!

What actually makes a buyer say yes?In this episode of Business of Drinks, we sit down with Erik Segelbaum, founder of Amalfi Beverage Company and creator of Certo Cocktails, to break down how sales actually happen in the drinks industry when you’ve been responsible for a $100M+ beverage program across nearly 50 venues, trained top-tier sommeliers, and now have your own product on the line.This is a look at selling from the buyer’s seat — how decisions get made, what gets ignored, and why so many pitches never land.His starting point challenges how most people approach sales: “It is not about your product strengths. It is about understanding the buyer’s needs.”From there, Erik walks through how strong reps approach accounts differently — often long before they ever introduce a product.Why top performers spend time in accounts first, observing how they operate before ever asking for a meetingHow buyers evaluate products in terms of time, revenue, and ease of execution — not just taste or storyWhy leading with discounts or accolades can weaken your position instead of strengthening itThe conversation also gets into how relationships actually work in this business. As Erik explains, a single order is one thing. Being the person a buyer calls first — and keeps coming back to — is something else entirely. That difference is what determines who gets placements, and who keeps them.Erik also pushes on how the industry thinks about pricing and profitability: “You don’t put percentage points in the bank.” He explains how buyers think about total dollars, repeat orders, and turnover — and why those factors often matter more than hitting a target margin on a single sale.One of the most memorable moments comes from a stadium example. Watching a bar take minutes to produce each drink, Erik calculated how much revenue was being left behind simply due to speed of service. The gap ran into the tens of thousands of dollars over a 20-minute window. Throughout the episode, Erik returns to a simple idea: Strong salespeople make themselves useful to the buyer. “Make the case for why this makes sense for them.” Resources mentioned in the episode:Improving Revenue Through Transactional Psychology, Part 1 (p 14) Improving Revenue Through Transactional Psychology, Part 2 (p 14) Improving Revenue Through Transactional Psychology, Part 3 (p 14) Improving Revenue Through Transactional Psychology, Part 4 (p 16) Improving Revenue Through Transactional Psychology, Part 5 (p 16) Tips to Maximize the Profitability of Your By-The-Glass Program (p 20) How to Price Pours and Control Costs by The Glass (p 16)Understanding Blended Cost of Goods and Sales Frequency (p 16)For the latest updates, follow us:Business of Drinks website (sign up for our newsletter!)Business of Drinks YouTubeBusiness of Drinks LinkedInInstagram @bizofdrinksErica Duecy, co-host: Erica Duecy is founder and co-host of Business of Drinks and one of the drinks industry’s most accomplished digital and content strategists. She runs the consultancy and advisory arm of Business of Drinks and has built publishing and marketing programs for Drizly, VinePair, SevenFifty, and other hospitality and drinks tech companies.Erica Duecy LinkedInInstagram @ericaduecyScott Rosenbaum, co-host: Scott Rosenbaum is co-host of Business of Drinks and a veteran strategist and analyst with deep experience building drinks portfolios. Most recently, he was the Portfolio Development Director at Distill Ventures. Prior to that, he was the Vice President of T. Edward Wines & Spirits, a New York-based importer and distributor.Scott Rosenbaum LinkedInCaroline Lamb, contributor: Caroline is a producer and on-air contributor at Business of Drinks and a key account sales and marketing specialist at AHD Vintners, a Michigan-based importer and distributor.Caroline Lamb LinkedInInstagram @borkaline

Wine may be under pressure — but some brands are still growing. The question is how.In this episode of Business of Drinks, we sit down with Jeff Ngo, EVP, Chief Growth Officer at The Duckhorn Portfolio, to break down how Decoy has scaled into a multi-tier platform brand — and why it continues to gain share in a flat category.The numbers tell the story. For the 52 weeks ending January 25, 2026 (Circana):Decoy Core: ~1M cases, +4.6% volume, +3.5% dollarsDecoy Limited: ~144K cases, +24% volume, +18.7% dollarsDecoy Featherweight: ~28.6K cases, +80% volume, +74.7% dollarsImpressive results by any measure — but this isn’t incremental growth. It’s a case study in how to build a platform inside a mature category, with each tier playing a defined role:Core ($15–$20): Scale, consistency, and national distributionLimited ($25–$30): Premium trade-up and margin expansionFeatherweight ($20–$25): Moderation and new consumer entryJeff explains how this was built intentionally — not as SKU expansion, but as consumer-led architecture. Each line targets a distinct audience and occasion, from socially influential “tastemakers” to younger consumers seeking lower-calorie options that still deliver on taste.Key takeaways for operators:Scaling requires saying no — to discounting, SKU sprawl, and short-term volume grabs that erode brand equityAt 1M+ cases, consistency becomes the brand; sourcing, production, and execution must align across every channelPlatform thinking beats product thinking; growth comes from structure, not just innovationPremiumization still works, but only when brands clearly overdeliver on valueDistribution follows demand; brands that pull win more support than those that pushJeff also shares how private equity ownership has shifted the focus toward long-term value creation, and how cross-category learnings are shaping digital and growth strategy.For founders, this is a clear look at what changes when you move from early traction to true scale — and why most brands struggle to make that leap.For the latest updates, follow us:Business of Drinks:YouTubeLinkedInInstagram @bizofdrinksErica Duecy, co-host: Erica Duecy is founder and co-host of Business of Drinks and one of the drinks industry’s most accomplished digital and content strategists. She runs the consultancy and advisory arm of Business of Drinks and has built publishing and marketing programs for Drizly, VinePair, SevenFifty, and other hospitality and drinks tech companies.LinkedInInstagram @ericaduecyScott Rosenbaum, co-host: Scott Rosenbaum is co-host of Business of Drinks and a veteran strategist and analyst with deep experience building drinks portfolios. Most recently, he was the Portfolio Development Director at Distill Ventures. Prior to that, he was the Vice President of T. Edward Wines & Spirits, a New York-based importer and distributor.LinkedInCaroline Lamb, contributor: Caroline is a producer and on-air contributor at Business of Drinks and a key account sales and marketing specialist at AHD Vintners, a Michigan-based importer and distributor.LinkedInInstagram @borkalineIf you enjoyed today’s conversation, follow Business of Drinks wherever you’re listening, and don’t forget to rate and review us. Your support helps us reach new listeners passionate about the drinks industry. Thank you!

What does it actually take to win — and keep — placement inside one of the largest hospitality systems in the world?In this episode, we sit down with Gary Gruver, Director of Global Beverage Strategy at Marriott International, who helps shape beverage programs across 30+ brands, 130+ countries, and a system approaching 10,000 hotels.If you’ve ever thought, “If we could just get into Marriott,” this conversation might change your thinking, because there is no single “Marriott.” There are fundamentally different business models — from luxury properties like Ritz-Carlton and St. Regis to high-volume select-service concepts — each with its own economics, velocity expectations, and operational constraints.And, as Gary shares, most brands underestimate what happens after placement.It turns out that getting on the menu is maybe 20% of the work. The rest is execution — distribution, inventory reliability, training, and boots-on-the-ground activation. Without that, even great liquid disappears.Key insights:🔶 Why “getting into Marriott” is the wrong goalEach tier — luxury, premium, select — requires a different product, story, and service model. In select-service, drinks need to be made in under 60 seconds. In luxury, it’s about theater and storytelling.🔶 The real KPIs are velocity and operational reliabilityOut-of-stocks, weak distributor alignment, or lack of sales support will kill a brand’s placement. If a product can’t be consistently ordered and sold, it becomes a liability.🔶 Placement does not equal success — activation doesMarriott doesn’t “sell your brand” for you. Without education, bartender engagement, and ongoing programming, even standout products stall.🔶 How emerging brands can break in (without scale)Start local, build traction at a single property, and over-communicate wins. Then expand regionally. Corporate programs follow proven demand — not the other way around.🔶 Back bar math: What gets cut (and why)Shelf space is finite. Slow movers get displaced. New products win only if they outperform on velocity or bring a compelling new POV.At its core, this episode is about operational excellence. Hospitality is one of the most demanding environments for a beverage brand. If you can win here, you’re not just visible, you’re viable.For the latest updates, follow us:Business of Drinks:YouTubeLinkedInInstagram @bizofdrinksErica Duecy, co-host: Erica Duecy is founder and co-host of Business of Drinks and one of the drinks industry’s most accomplished digital and content strategists. She runs the consultancy and advisory arm of Business of Drinks and has built publishing and marketing programs for Drizly, VinePair, SevenFifty, and other hospitality and drinks tech companies.LinkedInInstagram @ericaduecyScott Rosenbaum, co-host: Scott Rosenbaum is co-host of Business of Drinks and a veteran strategist and analyst with deep experience building drinks portfolios. Most recently, he was the Portfolio Development Director at Distill Ventures. Prior to that, he was the Vice President of T. Edward Wines & Spirits, a New York-based importer and distributor.LinkedInCaroline Lamb, contributor: Caroline is a producer and on-air contributor at Business of Drinks and a key account sales and marketing specialist at AHD Vintners, a Michigan-based importer and distributor.LinkedInInstagram @borkalineSubscribe to the Business of Drinks channel for more insights on how brands, retailers, and operators are unlocking growth across beverages. And please rate and review us. Your support helps us reach new listeners. Thank you!