The Home Service Shift Podcast

High-margin growth in plumbing and HVAC doesn’t come from upselling alone. In this episode, we break down why cross-selling, downselling, rehash, and membership-driven strategies are the future of the home service industry. 👉 Like, subscribe, and hit the notification bell to stay on the front lines of the home service shift. #ItsAboutTime #SeraSystems #HSS #BeInTheKnow

HVAC business growth doesn’t always mean profit. For plumbing companies and field service owners, real success comes from right-sizing your business — focusing on cash flow, margins, and efficiency. In this episode, we cover:- Why growth without efficiency kills cash flow- The key metrics every owner must know (revenue per person, field-to-office ratio)- How to simplify operations and eliminate wasted time- Upgrading talent instead of just cutting staff- Smarter selling: upsells, downsells, and cross-sells- Why mid-cycle refreshes can deliver higher margins than installs Bigger isn’t always better. The companies thriving right now are lean, efficient, and profit-focused — not stuck chasing vanity growth. 👉 Don’t forget to like, subscribe, and hit the bell so you never miss a new episode. #HomeServiceShift #HVAC #Plumbing #Electrical #FieldService #ItsAboutTime

Is your home service business ready for the AI revolution? Home service pros and entrepreneurs must break free from black-and-white thinking to survive in today’s economy. Billy Stevens explains how he's operated his HVAC and Plumbing business in the "grey world" for many years.  We're diving deep into: Why “that’s how we’ve always done it” is the most dangerous phrase in business How AI is fundamentally changing customer search behavior Why procrastination = extinction in the age of disruption The secret to making your business 12-months-a-year profitable — even during a downturn How to operate in the gray world: flexible, adaptable, and AI-ready From economic slowdowns to AI breakthroughs, this episode is your wake-up call. It’s not just about HVAC or plumbing — it’s about how to survive and thrive in ANY service business right now. 💡 Want to future-proof your company? Start here. #HomeServiceShift #BillyStevens #HVACBusiness #PlumbingSuccess #AIForContractors #HomeServices #BusinessMindset #ProactiveLeadership #billyGO #ItsAboutTime

Everyone in the home service industry is told to follow the 70/30 rule — 70% installs, 30% service. But what if that rule is broken… and it's holding your business back? At billyGO, we’ve flipped the model — and the results speak for themselves. 150+ referrals in one month (100% free) Over 70% of repeat customers on memberships Marketing costs slashed while revenue grows Service-first systems with 60–70% gross margins We’re breaking the old rules — and our business is thriving because of it. If you’re still chasing installs and paying $375+ per lead, this episode will challenge everything you think you know about growth in the HVAC and plumbing industry. 💥 What You’ll Learn:Why the 70/30 install/service rule is outdated How to build a referral engine that scales The difference between a “maintenance plan” and a true membership How to shift from selling to educating — and build trust The real numbers behind billyGO’s strategy Ditch the outdated tactics. Copy what actually works. Your business will thank you. #ServiceShift #billyGO #ItsAboutYourTime #HVACMarketing #PlumbingBusiness #HomeServices #JustGottaKnowBillyGo

Flat rate pricing has long since been a thing of the past! Margin pricing benefits, HVAC pricing strategies, plumbing profit tips, electrical contractor pricing, labor cost calculation, boost contractor profits today. Are you still relying on flat rate pricing and wondering why your profits aren’t where they should be? In this episode, Billy and Landon break down why traditional flat rate pricing is an illusion that often leaves money on the table — and how margin pricing directly ties your prices to your actual business costs and profits. Learn how you can start putting more to your bottom line today by understanding your true costs, calculating accurate labor rates, and factoring in all the time your team spends — even the parts that don’t generate revenue. No guesswork, no fluff, just real, practical steps that contractors in HVAC, plumbing, and electrical industries can implement immediately to boost profitability and build a healthier business.