Facing Disruption - Accelerating Innovation, Growth, and Resilience

Is AI really the future of customer experience? In this episode, Ryan Serpan dives deep into how AiCX (AI-Driven Customer Experience) is reshaping the way brands interact with customers. Learn how to blend human empathy with machine intelligence to create better engagement and loyalty outcomes.What you'll learn:The evolving role of AI in CX strategyCommon pitfalls when adopting AiCXHow predictive AI is shaping future customer journeys#AiCX #CustomerExperience #ArtificialIntelligence

Grab a coffee and join Mo Hafez ( @BeyondtheBytePodcast  ) and AJ Bubb ( @FacingDisruption  ) for an unfiltered conversation about AI in the real world. We break down why 95% of generative AI projects fail, why treating AI like an instant solution is a recipe for disaster, and how to actually implement AI successfully.What We Cover:Why AI is like your "best worst intern"The AI skills gap vs. the knowledge skills gapRAG implementations and what actually worksHow to avoid AI washing and innovation theaterReal talk about the AI bubble and what's coming nextFilmed at Re Café in Sterling, VA—because the best tech conversations happen over great coffee.

Is GenAI changing marketing for good? In this episode, AJ sits down with Camilla Sullivan to unpack how generative AI is transforming content, personalization, and team skills.Key points:Why human expertise is crucial in AI-driven marketingHow GenAI streamlines workflows and boosts creative outputStrategies for managing change and building resilient teamsBest practices for using AI while protecting your brandFind out how to thrive in the future of marketing and keep your skills ahead of the curve.

Are you struggling to build high-performing product teams that consistently deliver results? Discover the keys to creating "rockstar product teams" in this episode, where we dive deep into proven strategies from industry veterans with decades of experience in product development, management, and consulting. Learn how cross-functional teams, ownership, and visionary leadership can transform your organization’s outcomes and culture.Unlock the secrets of Rockstar Product Teams: Find out why some teams innovate and deliver while others stall in bureaucracy and miscommunication. This episode explores product team evolution at top companies like Amazon, Google, and AWS, offering actionable frameworks and real-world stories.What you'll discover:The essential traits of a rockstar product teamThe critical role of cross-functional integration and communicationHow product vision and autonomy enable faster innovationLessons from Amazon’s PR/FAQ and two-pizza team conceptsThe dangers of process overload: agile gone wrong and the myth of multitasking

Why does defense software fail? Andrew Park reveals the critical product management gap in DoD development.🎯 Key insight from our full conversation on defense tech, requirements discovery, and why engineering alone isn't enough.👉 Watch the full episode: YouTube💡 Andrew Park is founder of Edensoft Labs with 20+ years bridging engineering and user needs in defense software.🔔 Subscribe for more defense innovation insights💬 Comment your experience with defense software projects#DefenseTech #ProductManagement #DoD #SoftwareDevelopment #DefenseInnovation #Shorts